India · Remote OK
Job Summary The Senior Manager of SAP SuccessFactors EC and Platform plays a pivotal role in the strategic direction and development of our SAP SuccessFactors Core HR solution with a focus on best practices, optimization…
Skills: SAP SuccessFactors, Employee Central, Platform Administration, Release Management, Role Based Permissions
Wise, Virginia, United States · On-site
Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our manag…
Skills: Empathy, Critical Thinking, De-escalation, Rapport Building, Customer Retention
Spain · On-site
About Foundever Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world’s leading and digita…
Skills: Product design, UX/UI design, Figma, Systems thinking, Interaction design
Athens, Attica, Greece · On-site
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-fi…
Skills: Danish Fluency, English Communication, Customer Support, Sales Support, Problem Solving
Budapest, Central Hungary, Hungary · On-site
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Hungarian fluent with strong English communication skills? Looking to make your career in a multicultural enviro…
Skills: Hungarian Fluency, English Communication, Customer Service, Technical Knowledge, Administrative Skills
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you French native or fluent with strong English communication skills? Looking to make your career abroad in a multic…
Skills: French Fluency, English Fluency, Customer Support, Written Communication, Phone Conversation Skills
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Dutch native or fluent with strong English communication skills? Looking to make your career abroad in a multicu…
Skills: Dutch Proficiency, English Proficiency, Customer Support, Written Communication, Phone Communication
Budapest, Central Hungary, Hungary · On-site
Csatlakozz hozzánk! Rajongsz a technológiáért, és szívesen dolgoznál egy globális, vezető nyomtatási megoldásokat kínáló vállalattal? Anyanyelvi vagy folyékony szintű szlovák és magyar nyelvtudással rendelkezel, valamint…
Skills: Slovak Language, Hungarian Language, English Language, Customer Service, Communication Skills
Budapest, Central Hungary, Hungary · On-site
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Greek fluent with strong English communication skills? Looking to make your career in a multicultural environmen…
Skills: Greek Fluency, English Communication, Customer Service, Technical Knowledge, Administrative Skills
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Italian Proficiency, English Proficiency, Customer Support, Written Communication, Phone Communication
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Spanish native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Spanish Proficiency, English Proficiency, Customer Support, Written Communication, Verbal Communication
Melkbosstrand, Western Cape, South Africa · On-site
Customer Service Advisor Salary – Minimum 7500 per Month Plus Medical & Pension. Location – Waterfront Cape Town. Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between …
Skills: Communication Skills, Empathy, Patience, Adaptability, Positive Attitude
Athens, Attica, Greece · On-site
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-fi…
Skills: Operations Management, Leadership, Performance Management, Client Relationship Management, Recruitment
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Italian Proficiency, English Proficiency, Customer Support, Written Communication, Verbal Communication
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Spanish native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Spanish Proficiency, English Proficiency, Customer Support, Written Communication, Phone Conversation Skills
Hull, England, United Kingdom · On-site
Key Details Salary: £28,500 per annum, paid monthly Location: Kingston upon Thames, KT2 6LZ (on-site working only) Working Hours: Shifts between Monday to Sunday, 08:00 to 20:00 Contract Duration: Permanent, full-time (3…
Skills: Real-Time Analysis, Workforce Management, Analytical Skills, Data Entry, Communication Skills
Bucharest, Romania · Hybrid
Required Language German, English Employment Type Full time Contract Type Permanent Description Are you a results-driven leader with strong coaching skills and a passion for team development? Do you want to be part of a …
Skills: Leadership, Coaching, People Management, KPI Analysis, Customer Support
Bucharest, Romania · Hybrid
Required Language German, English Employment Type Full time Contract Type Permanent Description Are you an analytical, detail-oriented individual, passionate about delivering the highest quality customer experience? Do y…
Skills: German Language, English Language, Transaction Monitoring, Coaching, Feedback Delivery
Bucharest, Romania · Hybrid
Required Language German, English Employment Type Full time Contract Type Permanent Description Are you a results-driven leader with strong coaching skills and a passion for team development? Do you want to be part of a …
Skills: Leadership, Coaching, People Management, KPI Analysis, Customer Support
Vale, Guernsey, Guernsey · Remote OK
About Foundever ™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-f…
Skills: Microsoft Windows Server, VMware vSphere, Active Directory, Infrastructure Design, PowerShell Scripting
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Lead a global team in the strategic direction, administration, and optimization of the SAP SuccessFactors Employee Central module and platform. Drive the product lifecycle, ensure global compliance, and partner with HR, Finance, and Payroll to scale processes across 40+ countries.
Requires 8+ years of SuccessFactors EC administration and 3+ years of global leadership experience. A bachelor's degree and SAP SuccessFactors certifications in Employee Central or Onboarding 2.0 are required or desired.
The Senior Manager of SAP SuccessFactors EC and Platform plays a pivotal role in the strategic direction and development of our SAP SuccessFactors Core HR solution with a focus on best practices, optimization, global scalability and team development. This is a hands-on role that directs the Employee Central module product lifecycle, and drives the design, optimization and day-to-day of the entire SAP SuccessFactors HCM Platform. The Senior Manager is responsible for a global team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required to scale processes, reduce manual work and align initiatives to business imperatives.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.
The Global EC and Platform team is focused on the strategy, innovation, implementation and support of Foundever’s SAP SuccessFactors tenants and global Core HR system processes. Fundamentally, this team is guided in purpose to ensure it meets the needs of our workforce as the central hub for employee data globally. The team is responsible for the administration of the Employee Central module, Role Based Permissions, instance and release management across the SuccessFactors platform for more than 40 countries including compliance with internal and local regulations.
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Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
