Brussels, Brussels-Capital, Belgium · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Test Strategy, Test Planning, Integration Testing, End-to-End Testing, Regression Testing
Lisieux, Normandy, France · Hybrid
$32k–$36k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets …
Skills: Windev, PC SOFT, SQL, SAP, Functional Analysis
Morbihan, Brittany, France · On-site
$25k–$30k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets …
Skills: IT Support, GLPI, Active Directory, Hardware Installation, Android Administration
Bretagne, Centre-Val de Loire, France · On-site
$25k–$30k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets …
Skills: IT Support, Active Directory, GLPI, Hardware Maintenance, System Imaging
Lisieux, Normandy, France
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets …
Valenciennes, Hauts-de-France, France · On-site
Description de l'entreprise Anko Technologies accompagne les organisations pour faire évoluer leurs infrastructures vers un cloud souverain, sûr et conforme aux exigences réglementaires. Ses 120 collaborateurs conçoivent…
Skills: Aruba LAN, Stormshield Firewall, Aruba ClearPass, Network Administration, Network Engineering
Bordeaux, Nouvelle-Aquitaine, France · Hybrid
Description de l'entreprise Anko Technologies accompagne les organisations pour faire évoluer leurs infrastructures vers un cloud souverain, sûr et conforme aux exigences réglementaires. Ses 120 collaborateurs conçoivent…
Skills: VMware VCF, vSphere, vSAN, NSX, Aria Suite
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Quantitative Modelling, Counterparty Credit Risk, C++, Python, Monte Carlo Simulation
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Counterparty Credit Risk, XVA Modeling, Monte Carlo Simulation, Derivatives Pricing, Python
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Customer Data Platforms, Data Engineering, Data Integration, Customer Identity Management, Profile Unification
Leiden, South Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enablin…
Skills: Production Planning, Work Preparation, SAP, Manufacturing Engineering, Technical Drawing Interpretation
Lyon, Auvergne-Rhône-Alpes, France · On-site
Description de l'entreprise HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’expertise humaine et la technologie s’enrichissen…
Skills: COBOL, MVS, zOS, JCL, SQL
Lyon, Auvergne-Rhône-Alpes, France · On-site
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’…
Skills: Talent Sourcing, Candidate Qualification, Candidate Interviewing, HR Project Management, Interpersonal Communication
Noisiel, Ile-de-France, France · Hybrid
$40k–$55k/yr
Description de l'entreprise Né de l’expertise Modern Workplace, Experteam accompagne depuis sa création la transformation digitale des entreprises en réinventant le poste de travail et l’environnement collaboratif. Avec …
Skills: Genesys Cloud, Genesys Engage, Contact Center Architecture, Unified Communications, ACD
Paris, Ile-de-France, France · On-site
$26k–$30k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 A propos de HELPLINE : HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur…
Skills: VIP Technical Support, Customer Service, Microsoft Office, Microsoft Hardware, Technical Troubleshooting
Paris, Ile-de-France, France · On-site
Description de l'entreprise Et si vous choisissiez plus qu'un simple job ? HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’ex…
Skills: User Support, ITSM, ServiceNow, SCCM, ITIL
Paris, Ile-de-France, France · On-site
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 A propos de HELPLINE : Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et…
Skills: Level 1 Support, Level 2 Support, Hardware Troubleshooting, Software Troubleshooting, Ticketing Systems
Toulouse, Occitania, France · On-site
$48k–$60k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où…
Skills: LAN/WAN/Wi-Fi Expertise, Fortinet Solutions, SD-WAN, SD-One, Network Security
Cologne, North Rhine-Westphalia, Germany · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Level 1 Support, Level 2 Support, Troubleshooting, Microsoft Entra ID, Azure Active Directory
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France · On-site
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 A propos de HELPLINE : HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur…
Skills: IAM Governance, Identity Governance and Administration (IGA), Process Design, Joiner Mover Leaver (JML) Processes, Role Modeling
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The Senior Test Manager is responsible for planning and coordinating testing activities across multiple complex projects and releases. They lead a testing team in Moldova, ensuring quality alignment with business and IT teams to drive successful release decisions.
Candidates need significant professional experience in software testing and test management, with fluency in both French and English. ISTQB certification and experience in the telecommunications sector are strongly preferred.
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
The Test Manager will be responsible for planning, coordinating and monitoring testing activities across multiple projects and releases. The person will provide clear direction to the Moldovan testing team, ensure alignment with the local business and IT teams, and deliver reliable visibility regarding test progress, defects, risks and release readiness. This is not simply a reporting position. The Test Manager is expected to demonstrate ownership, challenge priorities when necessary, anticipate delivery risks and actively drive testing towards successful release decisions.
Define and maintain the overall test strategy, test approach, and test plans.
Translate business requirements, functional specifications, and technical inputs into a structured testing scope.
Determine the appropriate testing phases, including integration testing, system testing, end-to-end testing, regression testing, and user acceptance testing.
Set test priorities based on business impact, technical risk, and release dependencies.
Ensure appropriate test coverage across systems, interfaces, and critical business processes.
Align testing activities with project milestones and release planning.
Coordinate testing activities across multiple complex projects running in parallel.
Manage testing activities across approximately three to five projects per release.
Maintain a consolidated view of scope, priorities, dependencies, resources, and timelines.
Identify conflicts between projects and help facilitate prioritisation decisions with project and business stakeholders.
Monitor testing readiness and ensure that environments, requirements, test data, and resources are available on time.
Adapt the test plan when project scope, timelines, or dependencies change.
Support release readiness assessments and provide clear quality input for go/no-go decisions.
Lead and coordinate a testing team of around four to six testers based in Moldova.
Set clear objectives, priorities, deliverables, and deadlines for the team.
Organise regular follow-up meetings and make sure actions are documented and completed.
Review the quality and completeness of test scenarios, test cases, execution results, and defect reporting.
Support, coach, and guide testers when priorities or requirements are unclear.
Encourage collaboration, accountability, and continuous improvement within the testing team.
Ensure effective communication despite geographical, cultural, and organisational differences.
Act as the local escalation point and decision maker for test-related questions.
Monitor test execution, coverage, results, defects, and blockers.
Identify quality risks early and define appropriate mitigation actions.
Ensure defects are properly documented, prioritised, assigned, and followed through to resolution.
Escalate critical issues with a clear assessment of their impact on the business and delivery.
Challenge incomplete requirements, unrealistic planning, or insufficient test coverage.
Provide clear recommendations on release readiness.
Maintain visibility on unresolved defects, accepted risks, and open dependencies.
Drive corrective actions when quality or delivery objectives are at risk.
Act as the main point of contact for testing topics.
Coordinate with business representatives, project managers, developers, analysts, architects, release managers, and external partners.
Communicate test status, risks, and decisions clearly and concisely.
Adapt communication to both technical and non-technical audiences.
Prepare clear dashboards, progress reports, and management updates.
Facilitate risk reviews, defect meetings, test status meetings, and release readiness discussions.
Ensure transparent communication when deadlines, scope, or quality objectives are under pressure
Significant professional experience in software testing, including several years in a Test Manager, Test Lead, or Senior Test Coordinator role.
Proven experience in defining test strategies and coordinating full testing cycles.
Strong ability to manage several complex projects, teams, or workstreams at the same time.
Solid experience with integration testing, end-to-end testing, regression testing, and user acceptance testing.
Experience coordinating distributed, remote, or offshore testing teams.
Strong knowledge of test planning, defect management, risk management, reporting, and release readiness.
Ability to stay structured, calm, and decisive in high-pressure situations.
Strong stakeholder management and communication skills.
Ability to challenge project teams constructively and escalate issues when necessary.
Fluent in both French and English, spoken and written.
Previous experience in telecommunications is a strong advantage, but not mandatory.
Experience in similarly complex environments such as utilities, banking, public services, or large-scale transformation programmes may also be relevant.
ISTQB certification, especially ISTQB Advanced Level Test Manager or an equivalent qualification, is preferred.
Experience with telecom operators, MVNO environments, or telecom transformation projects.
Exposure to complex system integrations and end-to-end business flows.
Experience with BSS/OSS, CRM, billing, order management, data platforms, or customer-facing telecom applications.
Experience in Agile, Scrum, and hybrid delivery models.
Coordination between local stakeholders and international delivery teams.
Knowledge of test governance and process improvement.
Experience with tools such as Jira, Confluence, HP ALM/Quality Center, Zephyr, Xray, Tosca, or equivalent test management solutions.
All our positions are open to both women and men and are, of course, open to people with disabilities.
Information technology for business.
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?
Offices: Via Italo Calvino, 7, Edificio B, Rho, Lombardy 20017, IT
Information technology for business.
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?
Offices: Via Italo Calvino, 7, Edificio B, Rho, Lombardy 20017, IT
