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Other
bachelor degree
Competitive Pay, Training And Development Programs, Employee Discounts
Posted 44d ago
Apply by Jun 24
~40 hrs/week
Responsibilities
The Site Manager oversees the administration and control of business functions at client sites to ensure operational efficiency and quality service. Key duties include managing budgets, supervising staff, and acting as the primary liaison between the client and the company.
Requirements
Candidates must have a 4-year college degree or equivalent experience and 4 to 5 years of supervisory experience in a professional business setting. Strong communication, organizational skills, and the ability to manage diverse teams and high-pressure situations are required.
Full job description
Overview
The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.
Responsibilities
Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
Functions as a liaison between the client & CBPS
Prioritize and schedules all work including overflow work to backup facility
Ensures proper maintenance and usage of all equipment and supplies
Conducts staff meetings to ensure communication of corporate policies and goals
Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
Interfaces with the client, operations team, and corporate departments as necessary
Qualifications
4 year college degree or comparable work experience
4 to 5 yrs. supervisory exp. as a manager in a professional business setting; manage a site revenue of $70,000 with 1-4 exempt & 13-24 non-exempt employees
Communicate effectively with diverse groups and clients
Exhibit ability to establish personal credibility with customers and staff
Ability to execute and deliver the highest quality and production and customer service
Establish challenging, constructive, and open workplace culture
Work with peers & team to establish departmental decisions, processes & ensure standardized activities
Ability to work in stressful situations and meet deadlines efficiently
Create a customer focused environment
Excellent written and oral communication skills
Strong organizational, administrative, record keeping & time management skills
Strong team approach to business ethics
Must have excellent follow through skills
PHYSICAL DEMANDS
Occasionally lifting and/or moving of up to 50 lbs.
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Canon Business Process Services helps clients enable business agility, digital transformation and lead an increasingly evolving workforce. We solve these challenges by leveraging our experienced team backed by Six Sigma expertise and best-in-class technology. With professionals across the US and in the Philippines, we have been named a Global Outsourcing 100 Leader by IAOP for the 19th straight year. Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com and follow us on Twitter @CanonBPO.
Offices: 125 Park Avenue, 9th Floor, New York, NY 10017, US
Business Process OutsourcingBusiness Process ImagingRobotic Process AutomationIntelligent AutomationWarehouse and Distribution Center ServicesDigital Transformation ServicesDigital MailroomPrint Center ServicesOffice Servicesand Smart Office Innovations
Canon Business Process Services helps clients enable business agility, digital transformation and lead an increasingly evolving workforce. We solve these challenges by leveraging our experienced team backed by Six Sigma expertise and best-in-class technology. With professionals across the US and in the Philippines, we have been named a Global Outsourcing 100 Leader by IAOP for the 19th straight year. Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com and follow us on Twitter @CanonBPO.
Offices: 125 Park Avenue, 9th Floor, New York, NY 10017, US
Business Process OutsourcingBusiness Process ImagingRobotic Process AutomationIntelligent AutomationWarehouse and Distribution Center ServicesDigital Transformation ServicesDigital MailroomPrint Center ServicesOffice Servicesand Smart Office Innovations