At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Remarketing & Defleet Administrator j…
Skills: Customer service, Complaints handling, Administration, Operational support, Communication skills
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Darauf kannst du dich freuen Unsere Unternehmenskultur … …
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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Checks invoices for service costs and related services. E…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. As an Accounting Administrator (Insurance), you will supp…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Vehicle Procurement Administration Ex…
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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Vehicle Procurement Administration Le…
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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens Peru se encuentra en busqueda de un estudiante de …
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Düsseldorf, North Rhine-Westphalia, Germany · Hybrid
Entry level$766M raised
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Full-time
Competitive pension scheme, Annual salary review, Bonus scheme, Give As You Earn scheme, Employee referral scheme, Retail discounts programme
Posted 13d ago
~38 hrs/week
Responsibilities
The role involves managing customer queries and complaints regarding vehicle returns and damage charges while ensuring inspections meet industry standards. You will collaborate with suppliers and internal teams to resolve issues and maintain accurate records across company systems.
Requirements
Candidates should have previous experience in customer service, administration, or operational support roles with strong communication and organizational skills. Experience within the automotive, fleet, or leasing sector is considered highly advantageous.
Full job description
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We're looking for a Remarketing & Defleet Administrator join our Remarketing team.
This role plays an important part in ensuring vehicles are processed efficiently at the end of their contract and that customers receive a fair and professional experience throughout the vehicle return process. You'll investigate customer queries and complaints, liaise with suppliers and internal teams, and ensure vehicle inspections and damage charges are handled in line with industry standards.
Key Responsibilities…
Managing customer queries and complaints relating to vehicle returns and damage charges
Investigating complaints and providing fair, timely and customer-focused resolutions
Ensuring vehicle inspections are completed in line with BVRLA Fair Wear and Tear guidelines
Reviewing inspection reports and ensuring customers are only charged for damage that falls outside accepted standards
Working closely with suppliers, inspection providers and internal teams to resolve issues
Monitoring work in progress to ensure service levels and department targets are achieved
Maintaining accurate records across all relevant systems
Recording and reporting inspection discrepancies and non-conformance issues
Responding to customer enquiries within agreed service levels
Supporting continuous improvement by identifying recurring issues and opportunities to improve processes
Skills and Experience…
Previous experience in a customer service, complaints handling, administration or operational support role
Strong communication skills, both written and verbal
Excellent attention to detail and accuracy
Good organisational and time management skills
Ability to manage a high volume of work and prioritise effectively
A proactive approach and confidence using your own initiative
Strong problem-solving skills and a customer-focused mindset
Good IT skills and confidence using multiple systems
Experience investigating customer complaints
Experience within the automotive, fleet, leasing or vehicle rental sector is highly advantageous.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building adiverse, inclusive,enjoyableand authentic workplace so if you are excited by this, or any role at Ayvens but your experienceor current hoursdon’texactly align, we would encourage you to apply regardless!What’sthe worst that can happen?!
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better.
By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals.
With more than 13,000 employees across 40 countries, 3.1 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector.
Ayvens. Better with every move.
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better.
By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals.
With more than 13,000 employees across 40 countries, 3.1 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector.
Ayvens. Better with every move.