Bristol, England, United Kingdom · Hybrid
$32k–$38k/yr
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Outstanding opportunity for an experienced people leader …
Skills: Leadership, Stakeholder management, Performance management, Coaching, KPI management
Vienna, Austria · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Deine zukünftige Rolle. Du gewinnst aktiv Neukund*innen u…
Skills: Sales, Customer Relationship Management, Lead Generation, Contract Negotiation, Automotive Industry Knowledge
Paris, Ile-de-France, France · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens we have an opening for an experienced Head of E…
Skills: IT Operations, Engineering Management, ITSM, Service Delivery, Operational Excellence
Bristol, England, United Kingdom · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Ayvens Customer Service function provides market lead…
Skills: Capacity planning, Budget management, Forecasting, Data analysis, Financial principles
Paris, Ile-de-France, France · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. For our Privacy Officer vacancy, we are looking for a new…
Skills: Privacy, Data protection, GDPR, Compliance, Risk management
Zaventem, Flanders, Belgium · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Your responsibilities As a Marketing & Communications Adv…
Skills: Marketing strategy, Stakeholder management, Project management, Communication skills, Strategic thinking
Düsseldorf, North Rhine-Westphalia, Germany · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tätigkeitsbeschreibung DARAUF KANNST DU DICH FREUEN Dein …
Skills: Legal advice, Strategic consulting, Contract law, Corporate law, Risk management
Bristol, England, United Kingdom · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Customer Success function provides support to all cus…
Skills: Voice Of Customer (VoC), NPS, CSAT, CES, Customer Journey Mapping
Bristol, England, United Kingdom · On-site
$48k–$58k/yr
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. As our Vehicle Procurement Category Manager, you'll play …
Skills: Procurement, Category management, Supplier management, Negotiation, Stakeholder management
Paris, Ile-de-France, France · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens we have an opening for a Delivery Manager. What…
Skills: Project management, Stakeholder management, Cloud migration, Agile methodology, Risk management
Madrid, Community of Madrid, Spain · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens we have an opening for an experienced Delivery …
Skills: Project Management, Integration Services, API Management, Stakeholder Management, Resource Allocation
Bristol, England, United Kingdom · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for an End of Contract Customer Support Ass…
Skills: Customer service, Administration, Operational support, Communication skills, Attention to detail
Chilly-Mazarin, Ile-de-France, France · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Vos missions au quotidien Acteurs indispensables, les Ges…
Skills: Fleet management, Customer service, Operations management, Sustainable mobility, Digital transformation
Zaventem, Flanders, Belgium · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Your responsibilities: The Compensation & Benefits Specia…
Skills: Payroll administration, Belgian social legislation, FIP tool management, Employment contracts, Fleet management
Machelen, Flanders, Belgium · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Your responsibilities As Order & Delivery Advisor you and…
Skills: Order management, Vehicle registration, Customer service, Administrative support, Process optimization
Strassen, Luxembourg · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens is the leader in operational leasing in Luxembourg…
Skills: Data management, Excel, Automotive industry knowledge, Analytical mindset, Attention to detail
Zaventem, Flanders, Belgium · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Your responsibilities As a Temporary Sales Advisor Partne…
Skills: Sales support, Administrative tasks, Customer service, Communication, Assertiveness
Taastrup, Capital Region of Denmark, Denmark · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Er du en erfaren sælger med passion for at skabe og udvik…
Skills: B2B Sales, Leasing, Customer Relationship Management, Financial Calculations, Excel
Luxembourg · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens is the leader in operational leasing in Luxembourg…
Skills: Procurement, Negotiation, Automotive industry, Supplier relationship management, Contract management
Bristol, England, United Kingdom · On-site
$27k–$29k/yr
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity for a Credit Controller on a 12 mo…
Skills: Credit Control, Debt Recovery, Asset Recovery, Customer Service, Query Resolution
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Lead and manage a team to achieve business KPIs and SLAs while fostering a culture of efficiency and high-quality service. Provide regular coaching, performance reviews, and professional guidance to ensure team competence and regulatory compliance.
Requires proven experience in a leadership position with a focus on performance management and stakeholder engagement. Candidates should possess excellent communication skills and a strong understanding of the UK regulated finance industry.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Outstanding opportunity for an experienced people leader to join our Bristol based ‘Corporate’ team. Ayvens Customer Service function provides market leading capability to our broad range of customers and is crucial in protecting and growing the Ayvens brand.
Are you passionate about leading others?
Do you have a positive outlook with strong stakeholder management skills?
Are you committed to providing excellent levels of service?
Dedicated to ensuring speedy/ respectable turnaround and response times?
Committed to leading a team who produce impressive levels of interaction?
If this sounds like you, please read on you could be just what we need to complement our existing leadership team. Strong remuneration package inc. competive basic salary, contributory pension, bonus potential, flexible working.
Lead and manage a team to achieve all individual, team and business KPI’s and SLAs
Provide all team members with feedback and coaching to ensure individual competence maximising individual and team performance
Ensure a consistent high level of quality service standards are provided to internal and external customers
Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements
Foster and promote an engaged team therefore minimising attrition and absence
Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction
Minimise business and regulatory risks through rigorous control checks
Effective management, clear communication and professional liaison with all 3rd party relationships
Support strategic change initiatives through to completion within your business area
Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved
Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback.
Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes
Complete monthly performance reviews with all team members and implement performance improvement plans as and when required
Ensure robust training and succession plans are in place to develop, engage and retain competent team members
Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to
Provide operational and subject matter guidance for all team processes
Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes.
Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance.
Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager
Proven experience in a previous leadership position
Experience of managing performance, formally or informally, with a focus on both results and behaviours
Excellent communication skills: written, verbal, report writing and presentations
Proven people management experience including feedback, coaching and performance management
Excellent time management, planning, organisational and delegation skills
High levels of professionalism and stakeholder management.
Broad knowledge of UK regulated and finance industry and commercial awareness
Problem solving capabilities
Good standard in IT literacy in particular Microsoft Office applications
Self-motivated with the ability to lead others
Salary Range: £32,000-£38,000 (based on experience)
Competitive pension scheme, Annual salary review and bonus scheme,
Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), GymFlex membership options, Cycle to Work scheme
Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
Workplace & On‑Site Facilities
Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better. By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals. With more than 13,000 employees across 40 countries, 3.1 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector. Ayvens. Better with every move.
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better. By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals. With more than 13,000 employees across 40 countries, 3.1 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector. Ayvens. Better with every move.
