At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for enthusiastic and customer-focused indiv…
Skills: Customer Service, Communication Skills, Problem Solving, Complaint Resolution, Attention To Detail
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Deine zukünftige Rolle. Du bist die erste Ansprechperson …
Skills: Claims Processing, Customer Service, Cost Estimate Review, Invoice Control, German Language
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. As a Talent Acquisition Specialist, you’ll be responsible…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Księgowa/ Księgowy Lokalizacja: Warszawa, ul. Puławska 18…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. WER SIND WIR Car Professional Management (CPM) ist Teil d…
Skills: Fleet Management, Customer Experience, Data Analysis, MS Office, German Language
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: English Proficiency, Microsoft Excel, Microsoft PowerPoint, HR Administration, Onboarding
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Au sein de la Direction des Ressources Humaines, vous con…
Skills: Occupational Health and Safety, Risk Prevention, QSE Management, Labor Law, Risk Assessment
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: Excel, Insurance Risk Assessment, English Language, Teamwork, Interpersonal Skills
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: Logistics Planning, Fleet Management, Stakeholder Management, Problem Solving, English Proficiency
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Responsible for designing, building and maintaining model…
Skills: SQL, Python, Databricks, Microsoft Azure, Azure Data Factory
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Responsibilities: Supported financial planning and analys…
Skills: Financial Planning & Analysis, Accounting Principles, Power BI, French Fluency, Financial Reporting
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens Digital & IT we have an opening for a Senior Bu…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are looking for a new colleague to join Sales Team in …
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Areas of responsibility Update pricing parameters and tar…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Your responsibilities As a Business & Configuration Analy…
Skills: Business Analysis, Configuration Analysis, User Acceptance Testing (UAT), Scrum, Risk Identification
Starszy Specjalista/Starsza Specjalistka ds. Likwidacji Szkód Komunikacyjnych [Senior Claims Handling Specialist]
Warsaw, Masovian Voivodeship, Poland · Hybrid
Mid level$766M raised
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Obowiązki: Terminowa i zgodna z obowiązującymi standardam…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Au sein de la Direction des Services et Opérations, vous …
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens Türkiye, Operasyon direktörlüğünde, aşağıdaki nite…
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Avancer ensemble, faire de chaque nouveau défi un projet …
Skills: Accounts Payable, Accounts Receivable, Accounting, French Language, English Language
Taastrup, Capital Region of Denmark, Denmark · On-site
Mid level$766M raised
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Vil du være en del af vores fantastiske forsikringsteam? …
Skills: Motor Insurance Claims Handling, Liability Assessment, Customer Service, Analytical Skills, English Communication
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Part-time
Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme, Retail discounts programme, GymFlex membership options
Posted 19d ago
~40 hrs/week
Responsibilities
The role involves handling customer queries via phone and other channels, taking ownership of issues until resolution. Responsibilities include recording interactions, managing customer expectations, and suggesting process improvements.
Requirements
Candidates should have previous customer service experience and strong communication skills. A positive attitude, confidence in dealing with various customers, and comfort using computer systems are essential.
Full job description
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We're looking for enthusiastic and customer-focused individuals to join our Driver Care team in Lyde Green on a part time basis.
This is a great opportunity if you enjoy helping people, solving problems and working as part of a close-knit team. Every day is different, and you'll play an important role in making sure our customers receive the help and support they need.
The role is ideal for anyone looking for part-time hours that fit around family commitments, studies or other responsibilities.
What you'll be doing…
Speaking with customers and responding to queries by phone and other communication channels
Taking ownership of customer issues and seeing them through to resolution
Keeping customers updated and managing expectations throughout the process
Investigating and resolving complaints and service issues
Recording customer interactions accurately on our systems
Following up on customer feedback and outstanding actions
Making outbound calls to customers when needed
Working closely with colleagues across the business to deliver the best outcome for customers
Suggesting improvements that could make life easier for our customers or improve the way we work
Keeping your knowledge up to date through ongoing training
What we're looking for…
Previous customer service experience
Strong communication skills and a friendly, professional approach
Someone who enjoys helping people and finding solutions
Confidence dealing with a variety of customers and situations
Good attention to detail and organisational skills
A positive attitude and willingness to learn
Comfortable using computer systems and learning new processes
This is a telephone-based role so important you're happy on the phones and keen to help, with a can do attitude
Important information..
Working hours are 10:00am to 2:30pm, Monday to Friday
You'll need to be available to attend a two-week full-time induction and training programme
After training, you'll move onto your part-time working pattern
We're aiming for start dates in mid-September
If you're looking for a part-time role where you can help customers, learn new skills and work with a great team, we'd love to hear from you.
What we offer
Rewards & Financial Benefits
Pro Rata Salary £27,030, Competitive pension scheme,Annual salaryreviewandbonus scheme, GiveAsYou Earn (GAYE) scheme,Employee referral scheme (£1,000), Retail discounts programme,GymFlexmembership options,Cycle to Work scheme
Health & Wellbeing
Life Assurance,Health assessment options,Travel insurance,Dental insurance,Critical illness cover,Personal accident insurance.
Time Off & Work–Life Balance
25 days’ annual leave + anadditionalCelebration Day, 37.5 hour week, Monday to Friday, no weekends,Holiday buy & sell scheme,Volunteerdays,Timeallocatedfor personal development,Study support (where applicable).
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building adiverse, inclusive,enjoyableand authentic workplace so if you are excited by this, or any role at Ayvens but your experienceor current hoursdon’texactly align, we would encourage you to apply regardless!What’sthe worst that can happen?!
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Related keywords
Customer ServiceDriver CareSustainable MobilityFleet ManagementLeasingComplaint HandlingCustomer ExperienceTelephone SupportMobility SolutionsNet Zero
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better.
By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals.
With more than 13,000 employees across 40 countries, 3.1 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector.
Ayvens. Better with every move.
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better.
By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals.
With more than 13,000 employees across 40 countries, 3.1 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector.
Ayvens. Better with every move.