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The consultant acts as the primary point of contact for clients to manage and coordinate liability claims within the construction and infrastructure sector. Key duties include advocating for broad policy benefits, analyzing claim trends, and collaborating with internal teams to reduce the total cost of risk.
Requirements
Candidates must have over 10 years of experience in liability claims focusing on construction or infrastructure clients, particularly in the Midwest and Western regions. A bachelor's degree in Risk Management, Business Administration, or a related field is required or equivalent industry experience.
Full job description
Join our Construction & Infrastructure claims team as a Construction Claims Consultant based in Chicago,IL. In this client-facing position, you’ll act as the primary point of contact for clients, managing and coordinating liability claims with a high degree of professionalism and accuracy. Your efforts will be central to evaluating claims, organizing case details, and ensuring effective communication and timely resolutions.
This is a hybrid role, offering flexibility to work both virtually and from our Chicago,IL office.
Aon is in the business of better decisions
At Aon, we’re dedicated to shaping decisions that protect and enrich the lives of people everywhere. We operate as one inclusive team, building trust and supporting our colleagues and clients to help everyone succeed.
What the day will look like:
Your day typically starts with reviewing overnight updates on active liability claims and prioritizing those needing immediate attention. You’ll spend significant time interacting with clients—addressing questions, providing updates, offering strategic guidance, and collaborating with your workers compensation advocate counterpart to get a full view of each client’s claims profile.
Midday could involve working with internal Aon teams to tackle broader client inquiries and making sure clients are connected to the right subject matter experts. A big focus of this role is advocating for our clients to receive the broadest policy benefits and TPA and insurer adjuster service available. You’ll also analyze claim trends, prepare reports, and participate in meetings or strategy sessions, all while staying centered on advocacy, responsiveness, and exceptional service for Aon’s Construction & Infrastructure clients.
Key responsibilities include:
Advocating for accurate reserving
Maximizing claims service
Advocating for broader coverage
Advocating for expedited claim resolutions
Advocating for timely return of collateral
Identifying ways to reduce clients’ total cost of risk
Collaborating with carriers to lower client experience modification factors
Working with risk control colleagues to promote project safety
Collaborating with Aon resources to address claims and operational issues
Coordinating with claims and broking teams to identify optimal coverage and align terms to client needs
What makes this opportunity unique:
Skills and experience that will lead to success
10+ years of experience with Liability Claims, focusing on Construction and/or Infrastructure clients in Illinois and the Midwest region
Strong client facing abilities, including effective presentations and communications skills
In-depth knowledge of industry carrier underwriting claims practices and processes
Proven leadership and teamwork and collaboration skills, with a focus on exceeding client expectations
Excellent organizational skills and a collaborative working style
Experience in resource deployment and utilization management
Strong interpersonal skills and comfort interacting at various levels
Success in fast-paced, dynamic environments requiring multitasking
Proficiency with Microsoft Office Suite including Excel and pivot tables
Education:
Bachelor’s degree in Risk Management, Business Administration, or a related field, or equivalent industry experience
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $120,000 - $190,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
A summary of all the benefits offered for this position:
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
Offices: 122 Leadenhall Street, London, EC3V 4AN, GB · 200 East Randolph St., Chicago, IL 60601, US · 201 Kent St, Sydney, NSW 2000, AU · 1650 Market St, Philadelphia, PA 19103, US · Noida, UP 201303, IN
professional servicesaviationenergyenvironmentalpowerrisk managementinsuranceactuarial & analyticsbrokeragecrisis management
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
Offices: 122 Leadenhall Street, London, EC3V 4AN, GB · 200 East Randolph St., Chicago, IL 60601, US · 201 Kent St, Sydney, NSW 2000, AU · 1650 Market St, Philadelphia, PA 19103, US · Noida, UP 201303, IN
professional servicesaviationenergyenvironmentalpowerrisk managementinsuranceactuarial & analyticsbrokeragecrisis management