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Full-time
high school
Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Parental leave, Signing bonus
Posted 8d ago
~40 hrs/week
Responsibilities
The Club Manager oversees daily gym operations, including staff management, facility maintenance, and ensuring a high-quality member experience. They are also responsible for administrative tasks such as payroll, marketing coordination, and financial reporting.
Requirements
Candidates must have superior customer service skills, preferably within the fitness industry, and previous experience as an Assistant Manager at Planet Fitness. A high school diploma or GED and current CPR certification are required.
Full job description
Benefits:
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Signing bonus
Training & development
Vision insurance
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Job Summary
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Staff Management
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Manage disciplinary/termination activities.
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
Ensure safety of employees, members and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds. Make daily bank deposits.
Prepare all HR related forms and send to Corporate Payroll Team.
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Qualifications/Requirements
Superior customer service skills, preferably in the fitness industry.
Experience working as an Assistant Manager at Planet Fitness.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification required.
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
A judgement-free workout designed to reward members, not intimidate them.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Rosemont, Illinois
LinkedIn followers
1,697
Headquartered in Rosemont, IL., Pinnacle Fit Clubs LLC owns and operates more 93 Planet Fitness locations across the United States. With more than 1,200 employees, our fitness professionals provide members a judgement-free fitness experience where people get rewarded and supported versus intimated and shamed.
Offices: 6400 Shafer Ct, 250, Rosemont, Illinois 60018, US