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Tooele, Utah, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Interactive Specialist provides exceptional member support via video, chat, and email in a fast-paced environment. They are responsible for processing financial transactions, promoting credit union products, and meeting assigned sales and service goals.
Candidates must have an associate degree or equivalent experience and three to five years of financial services experience. A good credit history is required for consideration.
Job Title: Interactive Specialist
Job Type: Full-Time
Department Hours: Monday – Friday 8:00 AM – 7:00 PM; Saturday 8:00 AM – 5:00 PM
Location: Virginia Beach, Virginia or Tooele, Utah
Hiring Range: $21 - $22 per hour
(Higher compensation may be considered based on experience, qualifications, and internal equity)
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Interactive Specialist is responsible to the Interactive Manager for providing timely and exceptional support experiences to members. Team members will work in a fast paced, dynamic video call center environment supporting members and staff by video, chat and email. The role focuses on assisting members with their financial needs via the Video Banking platform while providing a consistent approach to service delivery, timely and accurate execution of processes and achieving desired experience goals. Responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans and all other services of the Credit Union through the Direct Teller Machines.
Responsible and Accountable for:
Education and Experience:
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at [email protected].
Unlocking the potential of individuals and families so they can thrive.
Guided by our Purpose and Values, we're honored to serve more than 230,000 members through our branch network and a full line of traditional and digital financial products and services, including Online, Mobile, Video, and Telephone Banking. We're dedicated to unlocking the potential of individuals and families so they can thrive. Get started now and unlock your possible. Visit us at www.Chartway.com. Additionally, We Value Community because the people we serve and the places they live are connected, and they thrive together. With the support of our circle of members, team, and business partners, we continue to do bright things to strengthen our communities. In addition to awarding college scholarships to deserving student members through our Directors’ Memorial Scholarship Program and volunteering more than 1,100 hours each year to strengthen the communities we serve, we’re proud of our foundation, the Chartway Promise Foundation. Our charitable arm strengthens the communities we serve by partnering with companion charities, sponsors, and contributors to provide the financial support needed to make dreams and wishes come to life for children facing medical challenges. We’ve raised nearly $15 million to help thousands of children through our partnerships with charitable children’s groups that share our passion and mission to make a difference. Visit www.ChartwayPromiseFoundation.org to learn more.
Offices: 5700 Cleveland St, Virginia Beach, VA 23462, US
