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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States · On-site
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Tulsa, Oklahoma, United States • On-site
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Acts as a liaison between the lab, clients, and patients to resolve customer requests and research complex issues. Responsible for triaging, labeling, packing, and storing biological specimens for analysis.
Requires a High School Diploma or GED and at least 6 months of healthcare industry experience. Preferred qualifications include an Associate degree and prior experience with Labcorp or customer service.
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.
Labcorp is seeking a Specimen Problem Resolution Specialist to join our team in Tulsa, OK.
Work Schedule: 6pm to 230am Monday to Friday; weekends and holidays as scheduled. 2nd shift differential.
Job Responsibilities:
Act a liaison between the lab, clients, and patients.
Resolve internal & external customer requests via calls, instant messenger & email communications
Communicates with customers in respectful and professional manner.
Work in multiple databases to research complex issues and questions.
Provide customer education and information as needed.
Review test forms for accuracy and report any discrepancies.
Prepare and triage specimens for analysis.
Accurately identify and label specimens.
Pack and ship specimens as necessary.
Prepare and store excess specimen samples.
Minimum Qualification:
High School Diploma or GED equivalent
6 months or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
Preferred Qualification:
Current or prior Labcorp experience
Associates degree or higher
6 months or more of experience in customer service
Additional Job Standards:
Excellent communication skills; both written and verbal
Familiarity with laboratory operations as well as policies and procedures
Comfortable handling biological specimens
Ability to accurately identify specimens
Experience working in a team environment
Strong data entry and organizational skills
High level of attention to detail
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Ability to lift up to 40lbs.
Able to pass a standardized color blindness test
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Laboratory Corporation of America Holdings is a life sciences company that is integrated in guiding patient care, providing clinical laboratory and end-to-end drug development services. The Company operates as a healthcare diagnostics company. The Company operates through two segments: LabCorp Diagnostics (LCD) and Covance Drug Development (CDD). The LCD segment is an independent clinical laboratory business, which offers menu of frequently requested and specialty testing through an integrated network of primary and specialty laboratories across the United States. The CDD segment offers drug development services, and provides a range of drug research and development (R&D) and market access services to biopharmaceutical companies and medical device companies across the world. It serves a range of customers, including managed care organizations (MCOs), biopharmaceutical companies, governmental agencies, physicians and other healthcare providers.
Offices: 358 S MAIN ST, Burlington, North Carolina 27215-5837, us
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