Springfield, Massachusetts, United States · On-site
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Job DetailsJob Location: Chevy GMC Springfield - Springfield, MA 01105Salary Range: $16.00 - $23.00 HourlyRetention Center Associate (Call Center) This role is a key member to the Balise Service department with a focus o…
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$40k–$100k/yr
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Springfield, Massachusetts, United States · On-site
$28/hr–$48/hr
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Springfield, Massachusetts, United States · On-site
$28/hr–$48/hr
Senior
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Springfield, Massachusetts, United States · On-site
$28/hr–$48/hr
Senior
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Springfield, Massachusetts, United States · On-site
$18/hr–$28/hr
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Springfield, Massachusetts, United States · On-site
Entry level
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Springfield, Massachusetts, United States · On-site
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Springfield, Massachusetts, United States · On-site
$18/hr–$28/hr
Entry level
Job DetailsJob Location: Chevy GMC Springfield - Springfield, MA 01105Salary Range: $18.00 - $28.00 HourlyRegistry Specialist The Registry Specialist works with our sales and finance managers to register vehicles and pro…
Skills: Vehicle Registration, Customer Service, Microsoft Word, Microsoft Excel, Data Entry
Springfield, Massachusetts, United States · On-site
Entry level
Job DetailsJob Location: Chevy GMC Springfield - Springfield, MA 01105Registry Specialist The Registry Specialist works with our sales and finance managers to register vehicles and provide exceptional customer service. J…
Skills: Vehicle Registration, Customer Service, Microsoft Word, Microsoft Excel, Data Entry
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$16/hr–$23/hr
Other
Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, 401(k) With Company Match, Flexible Spending Accounts
Posted 46d ago
Apply by Oct 10
~40 hrs/week
Responsibilities
Manage inbound calls to schedule and confirm service appointments while ensuring overall customer satisfaction. Coordinate with Service Advisors and the Parts department to provide guests with vehicle status updates and ETAs.
Requirements
Candidates must possess excellent customer service skills and basic computer proficiency. The ability to multi-task and learn product knowledge for upselling services is required.
Full job description
Job DetailsJob Location: Chevy GMC Springfield - Springfield, MA 01105Salary Range: $16.00 - $23.00 HourlyRetention Center Associate (Call Center) This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.
Job Description
Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls. Answer inbound calls. Schedule appointments for our service departments. Confirm appointments and follow up on customer satisfaction. Introduce new customers to the benefits of doing business with Balise. Educating customers about their vehicle needs and other questions they may have. Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals. Other duties assigned by managers.
Environmental & Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.
Benefits Include
Health, dental, life and disability insurance 401(k) with company match Flexible spending accounts
Paid Time-Off
QualificationsSkills & Requirements
Excellent customer service skills Ability to learn product knowledge & upsell customers on services. Answer phone calls Flexible training & work schedule Basic computer skills are required. Ability to multi-task.
Balise is one of the largest retailers of new and used vehicles in New England and is currently headquartered in West Springfield. The organization employs over 1,300 associates at dealerships, car washes, and related facilities in Massachusetts, Connecticut, and Rhode Island.
Offices: 122 Doty Circle, West Springfield, MA 01089, US
New CarsUsed CarsVehicle ServiceParts and Accessoriesand Car WashLogisticsAutomotive