Customer Service Representative - Veterans Services
Scottsdale, Arizona, United States · On-site
Entry level
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Skills: Customer Service, Communication, Organization, Time Management, Attention To Detail
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Full-time
Health Insurance, Dental Insurance, Vision Insurance, 401(k), Paid Time Off, Paid Training
Posted 14d ago
~40 hrs/week
Responsibilities
The Customer Service Representative serves as the primary point of contact for veterans, managing their claims process and responding to inquiries with empathy. They are responsible for maintaining accurate client records in Salesforce and coordinating communication across multiple departments to ensure veterans progress through their journey.
Requirements
Candidates should have experience in customer service, client success, or office administration, along with strong verbal and written communication skills. Proficiency in Microsoft Office and the ability to learn new technology, such as CRM software, are required for this role.
Full job description
Full-Time | In-Person | Scottsdale, AZ
Every Interaction Moves a Veteran Forward.
At Veterans Guardian, we help veterans pursue the disability benefits they've earned through their service.
As a Customer Service Representative at Veterans Guardian, you'll play a critical role in that mission by serving as the primary point of contact for veterans throughout their journey. You'll build relationships, coordinate communication, manage documentation, and ensure every veteran continues moving through the process with confidence.
This is more than a customer service position. It's a relationship-driven role where your organization, communication, and attention to detail directly impact the experience of the veterans we serve.
What You'll Do
As part of our Arizona team, you'll own an important stage of each veteran's journey by:
Serving as the primary point of contact for current veterans throughout their claims process
Managing inbound phone calls and responding to veteran questions with professionalism and empathy
Providing monthly check-ins and proactive updates to ensure veterans always know what comes next
Maintaining detailed client records and communication notes in Salesforce
Processing and organizing documentation to keep files accurate and complete
Coordinating appointments and communication across multiple departments
Monitoring your assigned workload to ensure veterans continue progressing through the process
Delivering an exceptional client experience through every interaction
Who We're Looking For
We're looking for someone who enjoys helping people and takes pride in keeping things organized.
You'll be successful if you:
Build trust easily and communicate with confidence
Stay organized while managing multiple priorities
Enjoy solving problems and following through
Take ownership of your work and pay attention to detail
Thrive in a fast-paced, team-oriented environment
Want meaningful work where your efforts make a difference every day
Qualifications
Customer service, client success, hospitality, healthcare, banking, retail leadership, office administration, or call center experience preferred
Strong verbal and written communication skills
Excellent organizational and time management abilities
Comfortable using Microsoft Office and learning new technology
Salesforce or CRM experience is a plus
Military experience or familiarity with veterans is appreciated but not required
Why Veterans Guardian?
At Veterans Guardian, every team member owns an important part of the veteran experience.
We believe every conversation matters, every follow-up has purpose, and every interaction helps move a veteran one step closer to receiving the benefits they've earned.
If you're looking for a career where your work has purpose, your contributions matter, and you'll be part of a team committed to serving those who served our country, we'd love to meet you.
Helping veterans win the VA disability benefits they have earned as a result of their honorable service to the nation.
Industry
Armed Forces
Company size
51-200 employees
Founded
2017
Headquarters
Pinehurst, North Carolina
LinkedIn followers
1,966
We understand that military service can have significant and lasting impacts on a veteran's physical and mental health. Often, the veterans disability claim process can seem confusing, bureaucratic, and time consuming. No veteran should feel lost or discouraged when they are applying for the benefits they are medically and ethically entitled to.
Our team partners with veterans to identify possible service connected conditions, investigate medical and lay-evidence, develop a claim strategy and provide the information and education needed to support a disability claim - because having the physical or mental conditions is only half the battle.
Offices: 75 Trotter Hills Circle, Pinehurst, North Carolina 28374, US
Military Retiree BenefitsMedical ConsultingMilitary Veteran Consultingand VA Disability Claim ConsultingSmall and Medium BusinessesConsultingMilitary