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Skills: Access Control, Video Surveillance, Intrusion Detection, Troubleshooting, Network Fundamentals
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Full-time
high school, associate degree
Medical Insurance, Dental Insurance, Vision Insurance, Retirement Plan, Basic Life Insurance, AD&D Insurance
Posted 41d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
Serve as a dedicated on-site resource providing maintenance, repair, and diagnostics for electronic security systems. Responsibilities include troubleshooting hardware and software issues and documenting service requests via ServiceNow.
Requirements
Requires a high school diploma, a valid driver's license, and at least three years of experience in the electronic security industry. Candidates must have a strong background in enterprise-level access control and video management systems.
Full job description
Overview
Company Overview:
Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.
Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.
Job Description
Allied Universal Technology Services® is hiring an Embedded Service Technician to drive our mission of being the world's most trusted service provider. The Embedded Service Technician serves as a dedicated on-site resource at a client location, providing ongoing service, maintenance, repair, diagnostics, and operational support for access control, video surveillance, intrusion detection, and related electronic security systems.
RESPONSIBILITIES:
Serve as a dedicated on-site security technology resource for an assigned client location to perform service, maintenance, troubleshooting, diagnostics, repair, replacement, and testing of electronic security systems, including but not limited to:
Electrified/non-electrified locks, card readers, ancillary door devices
IP/analog cameras, head-end video recording devices
Wired/wireless systems and intercom systems
Respond to client service requests, incidents, and system outages while maintaining established service level expectations
Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
Support system upgrades, firmware updates, software patches, database maintenance, and equipment replacements
Assist with system commissioning, device programming, and configuration changes as directed
Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
Minimum of three (3) years of field experience in the electronic security industry
Minimum of two (2) years of experience servicing, maintaining, or supporting enterprise-level access control and video management systems
Possession of state-specific licensing or ability to obtain and hold license once hired
Excellent computer skills with the ability to navigate multiple systems, applications, and ticketing platforms
Strong troubleshooting skills across electrical, mechanical, electronic, and network-connected security systems, including diagnosing and resolving hardware, software, and communication issues within integrated environments
Working knowledge of Windows operating systems, networking fundamentals, IP addressing, and server/client environments to support and optimize enterprise security technology platforms
Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
Strong troubleshooting capability with mechanical and electronics aptitude; proficient in the use of hand and power tools and available for scheduled on-call rotations to respond to emergency service requests
Capable of lifting with assistance up to 50lbs and work on various ladder heights
QUALIFICATIONS (NICE TO HAVE):
Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
Experience supporting enterprise security operations in healthcare, pharmaceutical, manufacturing, data center, critical infrastructure, corporate campus environments or similar vertical markets
Experience with integrations between access control, video management, visitor management, intercom, intrusion detection, or building management systems
Associate's degree in Electronics, Information Technology, Computer Networking, or related field
Industry certifications such as Security+, Network+, A+, manufacturer certifications, or equivalent technical credentials
Eight paid holidays annually, five sick days, and four personal days
Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-26
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you®.
Offices: 450 Exchange, Irvine, CA 92602, US · Eight Tower Bridge 161 Washington Street, Suite 600, Conshohocken, PA 19428, US · 10680 Treena St, Suite 450, San Diego, CA 92131, US · 6301 NW 5th Way, Suite 5500, Fort Lauderdale, FL 33309, US · 602 11th Avenue SW, Suite 312, Calgary, AB T2R 1J8, CA