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$72k–$75k/yr
Full-time
bachelor degree
Generous benefits program
Posted 22h ago
~40 hrs/week
Remote in United States
Responsibilities
The Assistant Regional Manager is responsible for managing, training, and developing a team of territory managers to ensure customer growth and retention. They must also oversee territory performance, manage inventory, and ensure compliance with company policies.
Requirements
Candidates should have 1-2 years of sales or sales management experience and strong technical proficiency with networking equipment. The role requires the ability to travel up to 50% of the time and maintain a home office with high-speed internet.
Full job description
Ready to Make an Impact?
If you are passionate about helping others, building relationships, and making life better for seniors, we would love to hear from you! We are searching for individuals in Eastern or Central Time Zone.
Apply today and become part of a team that’s changing lives, one connection at a time.
Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
Position Summary:
We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment’s notice.
The Assistant Regional Manageris responsible for the installation and training of new customers andgrowth and retention of ClearCaptions customers in their assigned region within the United States. TheAssistant Regional Manager will actively hire, train, develop and manage Part TimeTerritory Training & Sales Manager (PT TTSMs)located within their territory. The PT TTSM’s are responsible for accepting marketing work orders, installation and training new ClearCaptions customers. The PT TTSM’sare responsible forgenerating new ClearCaptions revenues, through new customer acquisitions by attaining and installation of customer referrals. The PT TTSM’s are also responsible to retain their existing customers in their territories by responding to their needs through the highest level of customer service.
This is a Remoteposition reporting to the Regional Sales Manager.
Whatyouwilldo:
Achieve assigned sales and service acquisition and retention quota objectives daily, weekly, monthly, and annually.
Maintain territory sales staff by recruiting, selecting, orienting, training, and mentoring employees for success.
Manage and ensure PT TTSM’s are following all policies and procedures for time punches and monitoring hours to ensure they average between 25-30 hours worked per week.
Manage territory representative’s performance by coaching, taking action to improve performance; planning, monitoring, and evaluating results.
Travel to PT TTSMswhen needed for follow-up training
Actively work with direct training/sales team to coach and train on accepting, qualifying, scheduling/moving new customer installations to maximize their time.
Actively work with direct training/sales team to coach and train on growing users in their territory though customer referrals.
Work with PTTTSM’s to ensure customers are validated and all compliance policies are followed.
Manage the inventory of ClearCaptions products and ancillary equipment for the Territory.
Coach PT TTSM’s on how to evaluate the customer’s communications needs and propose the appropriate ClearCaptions solution to satisfy those needs.
Create and monitor the territories assigned to each PT TTSM
Manage, administer, and report on Territory results and issues.
Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team.
Continually upgrade talent through timely talent management, development, succession planning and recruitment.
Be an expert for the PT TTSMs on how to:
Territory management to schedule and follow-up customer installations.
Conducting onsite and in-depth customer training on caption telephone services.
Increasing new customer acquisitions in a region through customer referrals.
Retention of existing customers.
Use Salesforce and ensure proper documentation is completed.
Work with Customer Support.
Qualifications:
1-2 years of experience managing and developing a team preferred (not required).
1-2 years of service sales and / or sales management experience
Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs. Prior installation experience is desirable.
Must be able to demonstrate a minimum1-2 years of consistently meeting quota.
Must be able to work from a local home office equipped with high-speed Internet.
Must be able to travel extensively (up to 50%) within assigned region. Travel will also be to corporate and events nationally.
A four-year college degree or equivalent experiencepreferred (not required).
Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
Strong analytical, planning and budgeting skills. Ability to influence others.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
PhysicalDemands:
Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Employees will experience the following physical demands for extended periods of time:
Sitting, standing and walking (95-100%)
Keyboarding (70-90%)
Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
Occasionally bend, crouch, reach, twist and grasp; may lift or move boxes (up to 10 pounds)
When interacting with customers in person, use of PPE is required.
Work Environment:
Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue; exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (approx.50%), may include overnight and out of state travel.
Compensation:
$72,000 - $75,000 prospectively plus commission with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing community. Since our inception, we have strived to bring value and improve the lives of our customers through connection and independence.
We believe in providing the highest levels of service and products that bridge communication barriers to promote social connections for our customers and their families. Our innovation continues to keep our community connected today, tomorrow, and beyond.
With a diverse and interactive company culture, our team consists of passionate and driven individuals all working towards one common goal: to deliver the best experience to our customers.
ClearCaptions has earned a spot on the 2025 Inc. 5000 list of fastest-growing private companies in America and has been recognized as a Great Place to Work-certified company and a Top 100 Inspiring Workplace in North America. This recognition reflects our commitment to putting our people first while driving growth and innovation in our industry. Our growth enables us to serve more customers and make an even greater impact on the lives of those who need our services the most.
Offices: 3026 Owen Dr, Suite 111, Antioch, Tennessee 37013, US
Wireless ConnectionAutomatic Speech Recognition (ASR)ClearCaptions PhoneClearCaptions MobileMobile Captionsand Voice Over Internet Protocol (VoIP)Health CareVirtual RealityTelecommunicationsTelecommunications Services