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Sacramento, California, United States · Remote OK
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Sacramento, California, United States · Remote OK
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Sacramento, California, United States · On-site
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Provide exceptional support and onboarding to customers and Territory Managers to ensure effective use of Semios' technology. Manage pre- and post-sales functions including account creation, contract renewals, and CRM maintenance.
Requires 2+ years of professional experience in customer onboarding and technical support with strong tech-savviness. A valid driver's license is required, while a degree in business and experience in agriculture are preferred.
Who we are:
Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. The Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability.
Our innovative work has been recognized with several industry awards, including:
We know our journey is only achievable by having a great team who shares ideas, tries new things, and learns as we go.
Who you are:
As the ideal Customer Success Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. You have the ability to understand and explain our tools and insights and adjust your communication style to fit your audience. Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.
You’re driven by purpose and motivated by work that matters. You’re looking for more than a role, you want to be part of a growing, forward-thinking company solving real-world challenges to improve how farming works, today and for the future.
What you will do:
The primary function of the Customer Success Specialist is to provide exceptional support to both our customers and Semios’ Territory Managers alike. You will use your understanding of the challenges faced by our customers to help them apply Semios’ technology to solve them. You will deliver excellent support and advice to customers in their use of Semios’ tools and systems and will focus your energy on building mutually beneficial relationships to create value for both Semios and our customers. The role will be most effective by collaborating with stakeholders throughout the Semios + Agworld's sales, marketing and field services organization.
This role will execute and deliver on company initiatives for customer success, while enabling our sales organization to focus on growing the business. This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for focus on driving growth and providing exceptional service to our markets.
Pre- & Post-sales Functions
Customer Engagement
Internal Support Functions
We want you to succeed, so you will need:
Nice to have:
Salary range: $27 to $31 USD per hour
We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint.
Why this is the opportunity for you:
At Semios Group, we value the full range of experience and perspectives people bring—not just what’s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know.
We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish.
Semios Group participates in E-Verify.
Semios delivers on-farm solutions and field services that help growers enhance efficiency, mitigate risk, and boost productivity. We provide tools for weather monitoring, pest and water management, including mating disruption, irrigation monitoring and automation. Our team of dedicated field technicians, trusted advisors, and support specialists works side by side with growers to help save time, ease labor burdens, and keep operations running smoothly all season long.
Offices: 34 W 7th Avenue, 201, Vancouver, British Columbia V5Y 1L6, CA · 2816 E Dorothy Ave, Fresno, California 93706, US · 263 Jackrabbit Ln, Kennewick, WA 99338, US
