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The Support Flex Associate processes inbound truck deliveries and ensures merchandise is ready for the sales floor while maintaining back-of-house organization. They also support merchandising teams, assist with facilities maintenance, and provide excellent customer service during peak traffic periods.
Requirements
Candidates must be able to lift at least 50 lbs and move around the store to assist customers and manage inventory. The role requires comfort with technology, a flexible schedule including weekends and holidays, and the ability to work independently in a deadline-driven environment.
Full job description
The Support Flex Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This role executes outbound merchandise activities, supports facilities maintenance, and maintains back-of-house organization, while working closely with merchandising team to place and sign product on the sales floor. This is an hourly position.
What you will do
Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Efficiently unload cartons from truck deliveries, separating cartons by department, processing, removing plastic, and hanging items as needed to ensure product readiness for sales floor. Follow operational processes and procedures to enhance productivity.
Complete sensor tag application, product transfers, damage processing, and RFID tasks to support inventory accuracy.
Assist with facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
Maintain daily operational standards by replenishing supplies, supporting store recovery efforts, and ensuring cleanliness. Organize and properly store tools, supplies, excess stock, fixtures, and other equipment to promote efficiency.
Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.
Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control and minimizing risk.
Skills and Abilities
Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform in the role and a commitment to continuously learn
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Communicate with excellence.
Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Benefits we offer
Medical, Dental, and Vision
401K with Matching Contribution
Generous PTO
Merchandise Discounts
Paid Maternity and Paternal Leave
Growth and Professional Development Opportunities
Employee Assistance Programs
Education and Tuition Reimbursement Programs
*Benefit eligibility dependent on role and/or full-time/part-time status
Your career. Your runway.
At Belk, we’re focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!
Charlotte-based Belk, Inc., a privately-owned department store, began when William Henry Belk opened his first store in 1888 with his brother, Dr. John Belk, joining as a partner. What started as two brothers in business has now grown into a legacy of selling great products at great prices, treating customers like family, and giving back to the community.
Throughout the years, we’ve changed and grown in so many ways. We’ve added exciting products, adapted the way we work, and made it easier to shop with new technology and services. Today, Belk serves customers at nearly 300 Belk stores in 16 Southeastern states, at belk.com, and through the mobile app.
Offices: 2801 W Tyvola Rd, Charlotte, North Carolina 28217, US · 11525 Cantrell Rd, Little Rock, AR 72212, US · 2104 W Cumberland St, Dunn, NC 28334, US · 4400 Sharon Rd, Charlotte, NC 28211, US · 7600 Kingston Pike, Knoxville, TN 37919, US