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$85k–$95k/yr
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General Manager- Holiday Inn on the River Richland
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$85k–$95k/yr
Full-time
bachelor degree
Health Insurance, Paid Time Off
Posted 37d ago
~40 hrs/week
Responsibilities
The General Manager is responsible for the overall leadership, financial performance, and operational standards of the hotel. They lead the management team, oversee budgets, and ensure exceptional guest experiences while maintaining brand standards.
Requirements
Candidates must have 3–5 years of hotel leadership experience with a proven track record in budget and P&L management. A bachelor's degree in Hospitality Management or a related field is preferred.
Full job description
General Manager
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The General Manager is responsible for overall leadership and performance of the hotel—driving exceptional guest experiences, strong financial results, and high operational standards. This role leads the management team, supports staff development, and represents the property in the community.
Essential Functions
Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.
Prepare and manage the annual operating budget; monitor P&L performance and operational KPIs.
Oversee expense control and departmental performance management.
Develop and submit quarterly operating plans with measurable action items.
Maintain brand, product, and service standards across all departments.
Conduct weekly leadership and staff meetings; set clear expectations and follow-through.
Coach department leaders on procedures, service standards, goal setting, and daily operations.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Directly supervise department leaders and maintain authority to hire, discipline, and recommend termination of employees, consistent with Company policy.
Assist with transportation needs when a dedicated Transportation Agent is unavailable (if applicable).
Perform other duties as assigned to support hotel operations and guest experience.
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.
Qualifications
Experience
Minimum 3–5 years of hotel leadership experience; prior General Manager or Assistant GM experience preferred.
Proven experience managing budgets, P&L, and operational KPIs.
Education
Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).
Skills & Abilities
Strong leadership, coaching, and team development skills.
Excellent guest recovery and conflict-resolution abilities.
Highly organized with strong multitasking and prioritization skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint) and scheduling/email systems; PMS experience a plus.
Demonstrates integrity, professionalism, and sound judgment.
Strong communication skills; comfortable presenting in public forums.
Availability
Scheduling may include evenings, weekends, and holidays based on operational needs.
Physical Requirements
Ability to walk the property, inspect guestrooms and public areas, climb stairs, and lift up to 50 pounds as needed.
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting. Noise levels, temperature, and activity levels may vary by department and business demands.
Reports To: Area Operations Manager or other designated Company leadership
Employment & Equal Opportunity
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.
We take care of hotels like they’re our own - focused on people, operations, and long-term value
Industry
Hospitality
Company size
2-10 employees
Founded
2017
Headquarters
Kennewick, WA
LinkedIn followers
481
Ignite Hotels is a privately held hotel ownership and management company focused on the long-term operation of branded select-service and extended-stay properties in the Western United States.
We take a hands-on approach to operations, emphasizing team culture, guest experience, and disciplined asset management.
Our portfolio includes nationally recognized brands, with a focus on stable markets and sustainable growth.
We are long-term owners who prioritize operational excellence, financial discipline, and strong on-property leadership teams.
Offices: 1101 N Columbia Center Blvd, Kennewick, WA 99336, US