Reno, Nevada, United States · On-site
General Summary (What is done and why) The Manager Member Sales & Service Center provides leadership, daily supervision, and coaching to Member Sales and Service Center staff. Responsible for superior levels of member se…
Skills: Leadership, Contact Center Management, CCaaS, Sales Management, Coaching and Mentoring
Reno, Nevada, United States · On-site
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Reno, Nevada, United States · On-site
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Reno, Nevada, United States · Remote Solely
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Reno, Nevada, United States · On-site
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Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what…
Skills: Customer Service, Point Of Sale System, Cash Handling, Training, Team Motivation
Reno, Nevada, United States · On-site
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Skills: Safe Driving, Customer Service, Time Management, Store Operations, Technology Troubleshooting
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition and a passion for pizza have always fed the power of what’…
Skills: Safe Driving, Customer Service, Time Management, Store Operations, Technology Troubleshooting
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what…
Skills: Customer Service, Cash Handling, Communication, Teamwork, Order Taking
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what…
Skills: Customer Service, Cash Handling, Phone Etiquette, Teamwork, Punctuality
Reno, Nevada, United States · On-site
Job Description Exceptional customer service skills. Able to use point of sale system, order taking, cash handling. Strong leadership skills. Have the ability to hire, train and motivate a team of exceptional employees. …
Skills: Customer Service, Point of Sale System, Cash Handling, Leadership, Hiring
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition and a passion for pizza have always fed the power of what’…
Skills: Safe Driving, Customer Service, Time Management, Store Operations, Technology Troubleshooting
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what…
Skills: Customer Service, Cash Handling, Order Taking, Communication Skills, Teamwork
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what…
Skills: Customer Service, Point Of Sale System, Cash Handling, Training, Team Motivation
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition and a passion for pizza have always fed the power of what’…
Skills: Safe Driving, Customer Service, Store Operations, Technology Troubleshooting, Time Management
Reno, Nevada, United States · On-site
Company Description Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what…
Skills: Customer Service, Cash Handling, Communication Skills, Teamwork, Order Taking
Reno, Nevada, United States · On-site
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Reno, Nevada, United States · On-site
$19/hr–$21/hr
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San Ramon, California, United States · On-site
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Staff Security Engineer - Detection and Response (L4) Location: San Ramon, CA; Reno, NV About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Da…
Skills: Detection Engineering, Incident Response, Python, AI/LLM System Engineering, MITRE ATT&CK
San Ramon, California, United States · On-site
$205k–$256k/yr
Staff Security Engineer - AI Security & Platforms Location: San Ramon, CA; Reno, NV About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave D…
Skills: AI Security, Application Security, Cloud Security, Python, Threat Modeling
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Provides leadership and daily supervision to the Member Sales and Service Center staff to ensure sales goals and superior member service levels are met. Manages the CCaaS platform suite and implements strategic initiatives to improve department efficiency and member experience.
Requires a bachelor's degree in business or finance (or equivalent experience) and 3-5 years of managerial or contact center technical experience. NMLS registration and prior financial institution lending experience are desired.
General Summary (What is done and why)
The Manager Member Sales & Service Center provides leadership, daily supervision, and coaching to Member Sales and Service Center staff. Responsible for superior levels of member service, sales goal achievement, and department efficiency. This position is responsible for the implementation of strategic initiatives to align with organizational values and industry trends, with the direction and support of MSC Director. This position is responsible for daily coaching and mentoring, problem resolution, process improvement, and exercising sound judgment. Responsible for ongoing support of the sales and service culture to enhance the member experience. Responsible for oversight, continuous improvement, and management of the MSC Contact Center as a Solution (CCaaS) platform suite, including but not limited to Quality Management, Workforce Management, Trend Analytics & Artificial Intelligence as it relates to agent and member experience.
Essential Functions, in Priority Order (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)
1. Responsible for ensuring team success of the Member Sales and Service Center sales goals, achieving superior member service through multiple channels, and ensuring high-performance standards of direct reports. Responsible for staff’s ability to ensure member satisfaction through regular coaching and training of MSC staff; improving sales performance, service skills, product knowledge, and policy/procedure competencies. Time: 40%
2. Responsible for all necessary daily functions as needed, included but not limited to monitoring agent availability, resolving member escalations, maintaining wait times and abandonment rates within SLA. Responsible for hiring and onboarding of MSAs and completion of annual performance appraisals. Responsible for design, continuous improvement, and management of MSC technology suite, including but not limited to CCaaS solution. Responsible for conducting on the job training and ensuring successful onboarding and retention of MSC staff members. Time: 40%
3. Responsible for resolving escalated member calls and complex member problems and/or system issues while ensuring a high level of quality service and member satisfaction. Time: 10%
4. Lead or actively participate in MSC specific or enterprise-wide projects to improve processes and gain efficiencies. Work jointly with other Credit Union Stakeholders to implement time and procedural efficiencies. Responsible for stretch assignments, participation in project teams, and other duties as assigned. Time:10%
Education (Minimum education required to perform the duties of this position)
· Bachelor’s degree in business, finance, or related field or two years of related work experience required.
Experience (Minimum experience required to perform the duties of this position)
In addition to the education requirement:
· 3-5 years of proven managerial experience or equivalent work experience desired &/or 3-5 years of Contact Center as a solution technical experience.
· Prior financial institution including lending experience desired.
· NMLS registration required.
Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)
· Excellent listening skills
· Excellent communication skills
· Excellent problem-solving skills
· Leadership skills in team development
· Working knowledge of quality service components
· Ability and willingness to adapt to change
· Ability to maintain confidentiality
· Ability to develop and implement effective policies and procedures
Required Competencies
· Demonstrates Courage
· Drive for Results
· Customer Focus
· Integrity and Trust
· Self-Development
· Business Acumen
· Innovation Management
· Developing Direct Reports and Others
· Managing Through Systems
· Organizational Agility
· Building Effective Teams
· Problem Solving
Mental Requirements
· Ability to analyze and evaluate information
· Ability to use good judgment and make sound decisions quickly
· Ability to work and reason under pressure
· Ability to train and evaluate results
· Ability to prioritize in a multi-task environment
· Ability to maintain a positive attitude and professional image
· Ability to interpret lending guidelines and regulations
· Demonstrated understanding of guidelines necessary to generate consumer loans
· Capable of creatively implementing new products and motivating staff
· Proven problem-solving abilities
Physical Demands (Physical effort generally associated with this position)
Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading detailed printouts and computer screens. Deadlines, workloads, and pressure to achieve goals may cause increased stress levels.
Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)
Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines, Board, and committee meetings.
External – Periodic overnight travel may be required.
EOE/Vets/Disability
Insured by NCUA. 2025 Top 10 Inspiring Workplaces in North America, 2025 American Banker Best Credit Unions to Work For
How it all started. United was founded in 1949 by people just like you who believed in the values of the community and who believed in service to one another. We’ve been serving Members ever since, growing into who we are today with the knowledge that strength in numbers brings opportunities and prosperity to all of us. We’re dedicated to serving you. Today our Members enjoy the wide range of personal and business banking products we offer, at the best possible rates. We’ve partnered with 900+ employers to extend our offerings and benefits to their employees and affiliates. As a credit union, we take pride in the advantages we can offer over traditional banks, like typically fewer fees and greater investments in local communities. And our dedication to service and community doesn’t stop at our branch doors—it extends into the schools, restaurants, and other small businesses in every community we serve and support. The Members who work at United are rooted in their communities—your communities—as neighbors, volunteers, and mentors. Built for the future. United has more than 30 branches covering seven states, and more than $4.0 billion in assets. Our headquarters are located in St. Joseph, Michigan, with branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania—and growing. We are people helping people. We take our commitment to both our Members and our communities to heart. That’s what makes a difference in how you experience our people, services and benefits. Insured by NCUA.
Offices: 150 Hilltop Rd, St Joseph, Michigan 49085, US · 1075 Washington Ave., Holland, MI 49423, US · 1170 Bible Way, Reno, NV 89502, US · 116 Eastlawn Drive, Marion, OH 43302, US · 8900 Jenny Lind Rd., Fort Smith, AR 72908, US
