This position is Remote in Massachusetts. If you are located within commutable distance to the office at 500 Congress St, Quincy, MA 02169, you will have the flexibility to work remotely* as you take on some tough challe…
Skills: Customer service, Patient communication, Problem solving, Electronic medical record, Scheduling
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Quincy, Massachusetts, United States · Remote OK
$40/hr–$60/hr
Entry level$7.6B raised
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Quincy, Massachusetts, United States · On-site
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Entry level
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Father Bill's & MainSpring
Food Service Utility Worker
Quincy, Massachusetts, United States · On-site
Entry level
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About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
The Patient Service Representative screens incoming patient inquiries and resolves issues related to patient satisfaction, flow, and administrative needs. They also maintain accurate patient records and facilitate communication between patients, providers, and the interdisciplinary team.
Requirements
Candidates must have a High School Diploma or GED and at least one year of experience in a medical or healthcare setting. Proficiency in EMR systems and Microsoft Office applications is required, along with the ability to complete on-site training in Quincy, MA.
Full job description
This position is Remote in Massachusetts. If you are located within commutable distance to the office at 500 Congress St, Quincy, MA 02169, you will have the flexibility to work remotely as you take on some tough challenges.
Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
This position is full-time, Monday-Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:30 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer up to 3 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be on-site at one of our Quincy locations (Congress or Hancock Street)
Primary Responsibilities:
Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members
Courteous, friendly, problem solver with customer service, patient focused communication
Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary
Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff
Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes
Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance
Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies
Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients
Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics)
Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department
Participates in special projects and ongoing programs unique to the department
Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR Equivalent Work Experience
Must be 18 years of age OR older
1+ years of experience working in a medical, healthcare or medical insurance setting
Electronic Medical Record (EMR) experience and/or aptitude to master the EMR based on other technology experience
Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms
Proficient in Outlook, Teams, Word, and Excel for communication, scheduling coordination, reporting, and internal collaboration
Able to complete up to 3 weeks of training on-site at one of our Quincy locations (Congress or Hancock Street)
This position is full-time, Monday-Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:30 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
1+ years of experience working in a clinical setting
Epic Experience
Working knowledge of patient related documents
Telecommuting Requirements:
Reside within commutable distance to the office at 500 Congress St, Quincy, MA 02169.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
Good time management skills
Well organized
Ability to solve problems
Ability to multi-task
Strong communication skills
Strong attention to detail
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO
Related keywords
Patient Service RepresentativeAtrius HealthOptumHealthcareRemoteElectronic Medical RecordEMREpicSchedulingInsuranceAdministrativeData collectionCustomer serviceClinical settingValue-based carePatient satisfaction
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
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