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Serve as the primary point of contact for assigned client accounts to ensure timely communication and exceptional service during the vehicle recovery process. Coordinate with operations and field teams to provide status updates and maintain detailed account records.
Requires a high school diploma with a degree preferred and 5 years of experience in escalation or customer service. Previous experience in financial institutions such as banking, auto finance, or collections is highly preferred.
Client Relationship Specialist
Plano, Texas | Full-Time | In-Office Position
Have you ever worked for a financial institution and are looking for a great opportunity with a growing company?
HNS Recovery is seeking a professional, organized, and customer-focused Client Relationship Specialist to join our team at our Plano, Texas office.
This position is ideal for individuals with experience working in banking, auto finance, lending, collections, mortgage servicing, credit unions, or other financial institutions who excel at building relationships, managing accounts, and providing exceptional client service.
Compensation
$47,840 – $54,080 annually
Schedule: 8am to 5pm, Monday to Friday
About the Role
As a Client Relationship Specialist, you will serve as the primary point of contact for assigned client accounts, ensuring timely communication and exceptional service throughout the recovery process. You will work closely with clients, operations teams, and field personnel to provide updates before, during, and after vehicle recoveries.
Responsibilities
Manage and maintain assigned client accounts
Communicate recovery status updates to clients throughout the recovery process
Build and maintain strong client relationships
Coordinate with operations, dispatch, and field teams to ensure accurate information is provided
*Monitor team mailbox(es), assign to appropriate Team member(s) and maintain the box in an organized fashion.
Review and process account documentation
Maintain detailed account notes and records
Respond to client inquiries in a professional and timely manner
Assist with reporting, compliance, and administrative functions
*Identify opportunities to improve client satisfaction and service delivery
Qualifications
5 Years of Escalation/Customer Service
Proficient in using computers and Microsoft Office. Must be computer literate with the ability to learn new software.
High School Diploma
2 or 4 Year Degree Preferred
Previous experience with a bank, credit union, auto finance company, lending institution, mortgage company, collections agency, or similar financial organization preferred
Strong communication and relationship-building skills
Excellent organizational and multitasking abilities
High attention to detail and accuracy
Professional demeanor and strong work ethic
Proficiency with Microsoft Office and computer systems
Ability to thrive in a fast-paced environment
Repossession Company that provides superior services to the state of Texas
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