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Full-time
bachelor degree
Posted 49d ago
~40 hrs/week
Responsibilities
Perform on-site diagnostics, maintenance, and commissioning of UPS and data center power products. Provide technical leadership through training, documentation, and escalated support for critical customer incidents.
Requirements
Requires a degree in Electrical Engineering and at least 3 years of experience with UPS or power-electronics systems. Candidates must be fluent in French and English and willing to travel across France and EMEA.
Full job description
Company Description
Delta Group is a global leader in power and thermal management solutions, dedicated to delivering innovative, clean, and energy‑efficient technologies that support mission‑critical industries. Since establishing its EMEA headquarters in Hoofddorp in 1995, Delta has significantly expanded its engineering capability through major acquisitions, including Ascom Energy Systems (2003) and Eltek ASA (2015). With more than a century of inherited engineering expertise, Delta continues to strengthen its presence across telecom, industrial, medical, and data‑center sectors, offering advanced high‑power systems and comprehensive service solutions to customers across Europe, the Middle East, and Africa.
Job Description
As a Field Service Engineer – UPS (Data Center Segment), you will play a key role in delivering high‑quality service, technical expertise, and customer support for Delta’s Uninterruptible Power Supply (UPS) and related DCS (Data Center Solutions) products. This role involves both hands‑on technical work and knowledge leadership—developing deep expertise, sharing best practices across EMEA, supporting customers with complex issues, and contributing to continual product and service improvements.
Key Responsibilities
• Technical Support & On‑Site Service
Perform on‑site diagnostics, troubleshooting, repair, and maintenance of Delta UPS and data‑center power products.
Lead complex service activities including Level 2–Level 5 commissioning, system start‑ups, performance testing, and verification of correct installations.
Provide escalated technical support for critical customer incidents.
Conduct root‑cause analysis and feed insights back to engineering and product teams.
• Training & Knowledge Development
Deliver technical training programs to Delta field service engineers, partners, and customers.
Develop training materials, troubleshooting guides, and best‑practice procedures.
Serve as a subject‑matter expert for DCS products.
• Documentation & Process Ownership
Create and maintain service-related technical documentation.
Define scope of work for installation, commissioning, and maintenance.
• Service Partner Management
Provide partner onboarding and capability assessment.
Ensure consistent service quality and customer satisfaction.
• Customer & Business Engagement
Collaborate with sales and product teams to understand customer needs.
Identify service opportunities and product upgrades.
Support pre‑sales and after‑sales activities with technical insight.
Qualifications
• Degree in Electrical Engineering or similar.
• Minimum 3 years’ experience with UPS or power‑electronics systems.
• Strong understanding of electrical systems and power infrastructure.
• Excellent communication skills, written and verbal.
• Willingness to travel across France and EMEA on request.
• Fluent in French and English.
Preferred Skills
• Data‑center or mission‑critical UPS experience.
• Experience with Cooling solutions a plus
• Knowledge of battery technologies.
• Familiarity with SCADA/BMS systems.
• Relevant electrical safety or vendor certifications.
Related keywords
UPSData Center SolutionsPower ManagementThermal ManagementElectrical InfrastructureCommissioningRoot Cause AnalysisSCADABMSBattery TechnologyCooling SolutionsPower ElectronicsField Service EngineeringEMEATechnical Support
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
內湖區, 臺北市
LinkedIn followers
206,391
Delta is a global innovative provider of switching power supplies and DC brushless fans, as well as a major source for power management solutions, components, visual displays, industrial automation, networking products, and renewable energy solutions. Delta Group has sales offices worldwide and manufacturing plants in Taiwan, China, Thailand, Mexico, India and Europe. As a global innovator in power electronics, Delta's mission is, "To provide innovative, clean and efficient energy solutions for a better tomorrow." Delta is committed to environmental protection and has implemented green, lead-free production and waste management programs for many years.