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Manage daily payment operations, monitor platform performance, and optimize transaction costs and subscription data quality. Lead subscription journey improvements and ensure compliance with local VAT and consumer protection regulations.
Requires high proficiency in SQL and Excel along with previous experience in a payment processing environment. Candidates must possess strong analytical skills and be fluent in both French and English.
From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.
At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!
We believe music is all about embracing the things that make us different.
Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration.
Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world.
Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives!
Join Us
The operation team is responsible for
Management of operational/day-to-day in relationships with Deezer’s payment Engineering team and identification of process inefficiencies
Monitor payment platform performance (authorization rates, PSP tracking), manage fraud risk operations, negotiate PSP rates, analyze transaction costs by method, and identify cost optimization opportunities.
Optimize subscription and churn data quality, implement internal control tools for payment processes and revenue reporting, and coordinate annual audits (statutory auditor deliverables, documentation, testing).
Expertise and support to Deezer teams (Customer care, Legal, Business)
Provide raw data for rights holder revenue reporting, budget tracking and accounting cut-offs; analyze monthly revenue variances
Ensure the payment system complies with local regulations (VAT, consumer protection laws, international legal developments) and maintain ongoing compliance of payment journeys and subscription management processes.
Lead subscription journey optimization, anti-churn mechanics development, conversion A/B testing, and the operational rollout of Deezer's pricing strategy.
Support commercial teams on B2B2C deals design, incorporate customer and internal stakeholder feedback to improve the user experience
Participate in QA testing phases for payment and offer-related releases.
Your will :
Be the payment Operation guardian by owning daily payment operations processes, animate our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services
Collaborate with other Payment Operations Analysts and Payment Engineering team and help foster knowledge sharing among the team
Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes
Lead specific ad-hoc payment operations improvement projects
High knowledge of SQL and EXCEL
Strong analysis and recommendation methodology
Strong Project management skills
Previous experience in a payment processing environment
Curious and rigorous with figures
Excellent organizational and analytical abilities
Strong written and verbal communication skills in French and English
Demonstrated team player with a curious mindset
Eager and easiness to collaborate with software engineers
At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou
Regular Diversity & Inclusion internal and external talks
Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+
Multiple e-learnings and mandatory training sessions for all managers
English and French courses for all, so that everyone can connect and feel included
A Deezer premium family account for free
Access to gym classes
Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong
Deezer parties several times a year and drinks every thursday
Allowance for sports, travelling and culture
Meal vouchers
Mental health and well-being support from Moka.Care
Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!
Hybrid remote work policy
If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!
Deezer is one of the world’s largest independent music experiences platforms, connecting fans with artists and creating ways for people to Live the music. The company provides access to a full-range catalog of high quality music, lossless HiFi audio and industry-defining features on a scalable platform available in 180+ countries. Founded in 2007 in Paris, Deezer is now a global company with around 550 people based in France, Germany, UK, Brazil and the US, all brought together by their passion for music, technology and innovation. By building strategic partnerships in key markets across Europe and the Americas, Deezer keeps delivering brand value and end-user engagement across a wide variety of industries, including telecommunications, media, audio hardware and e-retail. As an industry thought leader, Deezer was the first platform to introduce a new monetization model since the inception of music streaming, designed to better reward the artists, and the music that fans value the most. Deezer is listed on Euronext Paris (Ticker: DEEZR. ISIN: FR001400AYG6) and is also part of the Euronext Tech Leaders segment, dedicated to European high-growth tech companies, and its associated index.
Offices: 24, Rue de Calais, Paris, Île-de-France 75009, FR · Berghem Mews, London, England W14 0, GB · Neue Schönhauser Straße, Berlin, 10178, DE
