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Acts as a Customer Service Representative by handling telephone requests such as balance inquiries, account transfers, and stop payments. Focuses on enhancing customer satisfaction and maintaining professional relationships while adhering to security procedures.
Requires strong communication skills, proficiency in Microsoft Office, and the ability to learn banking software and federal guidelines. Candidates must be detail-oriented and flexible to work various shifts including weekends and holidays.
Call Center Agent - PT
Weatherford, OK
Onsite Position
122 N. Broadway, Weatherford 73096
Part Time
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Interacts with customers by phone as a Customer Service Representative
Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
Provides accurate account maintenance
Provides extraordinary customer service
Practices security procedures and protects customer confidentiality and privacy
Perform other duties and special projects as requested
Regular and consistent attendance is an essential function of this position
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
Outstanding listening and communication skills, both written and verbal
Willing to handle customer questions and concerns with efficiency and diplomacy
Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
Detail oriented and able to manage multiple tasks
Strong attention to detail with high concern for data accuracy
Developed critical thinking and decision making skills
Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.
Demonstrated good attendance and punctuality
PREFERRED SKILLS AND QUALIFICATIONS
Bilingual (Spanish) a plus
PHYSICAL REQUIREMENTS
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
Ability to sit and/or stand for long periods of time during the workday
Long periods of typing and repetitive motion
Ability to lift and/or move and carry 10 pounds
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.
Diversity…Our differences enhance business performance.
Loyal to Oklahoma and You
With assets of over $12 billion, BancFirst has grown to more than 100 locations in 60 Oklahoma communities. We are committed to investing in the future of our communities by offering personal and commercial products, trust, insurance, and investment services. For the 13th consecutive year, BancFirst is rated as one of the "Nation's Strongest and Safest Banks" by Bank Director magazine. For the 8th consecutive year, BancFirst is included on the KBW Bank Honor Roll. BancFirst is a publicly held company and is listed on the NASDAQ National Market System under the symbol BANF. Member FDIC • Equal Housing Lender
Offices: 100 N Broadway Ave, Oklahoma City, Oklahoma 73102, US
