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$80k–$100k/yr
Full-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) retirement plan
Posted 3d ago
~40 hrs/week
Responsibilities
The Senior IT Support Specialist will serve as the primary point of contact for technical issues and provide advanced support for internal applications and systems. They will also assist with IT-focused projects, drive helpdesk efficiency, and manage SaaS products while maintaining technical documentation.
Requirements
Candidates must have 6+ years of progressive experience in IT support within a Mac-centric environment. Proficiency in Okta, Jamf Pro, and various cloud-based SaaS tools is required, along with strong customer service and project management skills.
Full job description
This position is based in Northbrook, IL, and requires the ability to be in the office.
Overview:
SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. – solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank’s commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive. Headquartered in Northbrook, Illinois, with an additional office in Austin, Texas, we are proud to serve both our local and national small business communities.
Senior IT Support Specialist
Our IT team is at the heart of ensuring the company is able to perform at its highest level. We are a small but mighty team, providing excellent customer service for the company day to day, while continually seeking opportunities to improve so we can scale and better support the organization. This role is a critical component of the IT team, with the opportunity to have a large impact on the company as a whole.
The ideal candidate will be inspired to make a large impact and contribute to Smartbiz’ success, all while balancing scrappiness and an eye for opportunities to improve.
Candidates must be located in the Chicago Illinois (NorthBrook) area or willing to relocate. This is an on-site position with all 5 work days a week in office.
How You Will Make An Impact:
Be the primary contact for technical issues in the Chicago office as well as serve as one of the first-line tech support and escalation points for Smartbiz company-wide workers.
Maintain essential IT operations, including cloud email systems, desktop and server operating systems, Microsoft AD, security tools and other general software applications, on-site servers, routers, switches, WiFi, laptops, desktops, etc.
Serve as the subject-matter expert supporting primarily Windows servers, AD, Windows Desktop systems and applications as well as Mac OS X, and web based software applications including Microsoft O-365 and Google Workspace.
Provide advanced support for all internal applications and systems as well as research and evaluate emerging technologies, hardware, and software.
Assist with IT-focused projects (system upgrades, rollouts, remediation, etc.)
Work towards automation on repetitive IT tasks and improve on internal IT systems and processes
Administer a wide variety of SaaS products while striving for a team-centric environment & knowledge-sharing approach
Work cross-functionally and be an integral part of the growth of SmartBiz
Deliverables You Will Be Measured On:
Ability to maintain composure in stressful situations
Ability to follow company and department policies and procedures
Project manager mindset: you listen, scope the work, take ownership, communicate budget and timelines, and you can complete a project with minimal supervision
Retrospectives: you enjoy understanding what could have been done better/differently and how to incorporate those learnings into your work
What We Are Looking For:
6+ years progressive experience in IT Support.
Extensive experience working with different operating systems including Windows Servers, Windows Desktop OS and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Experience in administration of MDM and endpoint management systems
Deep working knowledge of helpdesk system administration and acumen. JIRA and Confluence preferred
High competency in cloud-based SaaS tools like Google Workspace, Microsoft O365, Remote Desktop Server, Ring Central, etc.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Strong ability to process and retain highly technical information
Experience with Asset Management, Procurement, and Vendor management tools/methodologies
Innate customer focus and ability to interact with end users at every level all the way to C-suite
Experience with Google meeting rooms, A/V setup and running All Hands meetings when needed
Will require occasional evening or weekend work for system/software updates
Bonus Points if you have:
Experience with Dell Securityworks
Current Microsoft, Google, JAMF and/or OKTA certifications
Hands on experience with CloudFlare
Running cloud-based Windows Servers
Experience with AWS
Opportunities & Benefits at SmartBiz Bank:
Mission-driven culture focused on small business banking.
Competitive compensation and equity participation where applicable.
Employer-paid medical, dental, vision, life, and disability insurance for eligible employees and dependents.
401(k) retirement plan.
Flexible vacation policy.
-- SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.California residents can learn more about how we use your information by visiting https://sites.google.com/view/smartbizloans-employment-ccpa
Related keywords
IT SupportMac-centricOktaJamf ProRadarHelpdeskJiraConfluenceGoogle WorkspaceSlackRing CentralBamboo HRISPagerdutyAsset ManagementProcurementVendor Management
We’re a full-service commercial bank on a mission to empower small businesses to thrive.
Industry
Financial Services
Company size
51-200 employees
Headquarters
Northbrook, Illinois
LinkedIn followers
7,732
Total funding
$37M
SmartBiz Bank provides a range of technology-enabled banking solutions for small businesses.
What We Do
Evolving from SmartBiz Loans, a leading provider of small business loans, SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. – solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank’s commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive.
Who We Are
We’re a diverse and distributed team of technologists with a long list of passions (we’re finance geeks and musicians, sports fans and foodies, travelers and writers) and a single shared mission: to empower small businesses to thrive by enabling access to the financial services they need. We know entrepreneurs' dreams fuel our economy, create millions of jobs, and ensure a better economic future for us all. That’s why we’ve come together to dedicate our time and talents to helping them grow.
How We Got Here
In March 2025, SmartBiz announced the closing of its acquisition of United Community Bancshares, Inc. and its wholly-owned subsidiary, Centrust Bank, N.A. The combined company, renamed SmartBiz Bank, N.A., will operate under the bank holding company, SmartBiz Bancshares, Inc. This transaction received regulatory approval from the Office of the Comptroller of the Currency (OCC) and the Federal Reserve Bank of Chicago.
Where We Are
Headquartered in Chicago, IL, with administrative offices in Austin, TX and San Francisco, CA, we have a thriving work-from-anywhere culture. For more information, please visit smartbizbank.com.
If you’re as passionate about empowering America’s small business owners as we are, let’s talk.
Member FDIC
Offices: 385 Waukegan Rd, Northbrook, Illinois 60062, US