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Skills: Automotive Systems Knowledge, Retail Sales, Parts Sourcing, Diagnostic Equipment Operation, POS Systems
Norfolk, Virginia, United States · On-site
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Skills: Retail Sales, Automotive Systems Knowledge, Inventory Management, Customer Service, POS Systems
Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
$13/hr–$19/hr
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Moffatt & NicholNorfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · Hybrid
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
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Moms In Motion, Inc.Norfolk, Virginia, United States · Remote OK
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Norfolk, Virginia, United States · On-site
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Norfolk, Virginia, United States · On-site
$25/hr–$26/hr
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Provide expert automotive parts knowledge and sales support for DIY customers while managing store inventory and maintenance. Perform technical services such as battery and wiper installations and handle key holder duties including opening and closing the store.
Requires 3-5 years of automotive parts experience and a valid driver's license. Candidates must possess strong diagnostic abilities across various automotive systems and be proficient in using POS and parts lookup software.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
What is a Retail Parts Pro?
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities
• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
Secondary Responsibilities
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.
Success Factors
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Education
Certificates, Licenses, Registrations
Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
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Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of April 25, 2026, Advance operated 4,308 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The Company also served 797 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.
Offices: 2635 E. Millbrook Road, Raleigh, NC 27604, US · 5008 Airport Rd, Roanoke, VA 24012, US · SEZ Zone, Survey No.89 Kokapet, Gandipet, Rangareddy, Telangana, India, IN · 13F, No. 90 Sec1, Jianguo N. Rd, Jhongshan District, Taipei, Taiwan, TW
