Newcastle upon Tyne, England, United Kingdom · Hybrid
Job Title: Service Desk Engineer (3rd Line) Location: Hybrid, Based from our Newcastle office (Cobalt Business Park) Annual salary: Circa £35,000 depending on skills & experience Cybit About Cybit Predict. Protect. Perfo…
Skills: Windows Server, Microsoft 365, AWS, VMware, Hyper-V
Newcastle upon Tyne, England, United Kingdom · On-site
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Skills: Dentistry, Clinical care, Patient care, Treatment planning, Dental health maintenance
Newcastle upon Tyne, England, United Kingdom · Hybrid
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Newcastle upon Tyne, England, United Kingdom · On-site
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Newcastle upon Tyne, England, United Kingdom · Hybrid
Job Title: Data Visualisation Engineer Location: Hybrid, based from our Newcastle office (Cobalt Business Park) Annual salary: Circa £27,000 depending on skills & experience About Cybit Predict. Protect. Perform Cybit de…
Skills: Microsoft Power BI, Qlik Cloud, Data modelling, SQL, DAX
Newcastle upon Tyne, England, United Kingdom · On-site
Company Description Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakehold…
Skills: P&L management, Engineering consultancy, Project management, Financial forecasting, NEC4 contracts
Newcastle upon Tyne, England, United Kingdom · Remote OK
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Test analysis, Test strategy, Requirements analysis, Stakeholder management, Software integration
Newcastle upon Tyne, England, United Kingdom · Remote OK
Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou…
Skills: Manual testing, Automation testing, Java, JavaScript, Python
Newcastle upon Tyne, England, United Kingdom · On-site
About Atari Atari is an interactive entertainment company and an iconic gaming industry brand recognized worldwide for its multi-platform games and licensed products. Atari owns and/or manages a portfolio of more than 40…
Skills: Security Hardening, Cloud Security, Vulnerability Management, Incident Response, Application Security
London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge …
Skills: Workforce Strategy, Learning & Skills Development, Culture Transformation, Change Management, AI Implementation
Newcastle upon Tyne, England, United Kingdom · On-site
Depot Manager PPG | Newcastle Full Time | Permanent The Role: This role oversees the smooth running of our Newcastle depot, ensuring targets are met and employees are managed. Taking responsibility for the day-to-day ope…
Skills: People Management, Inventory Management, KPI Monitoring, Health & Safety Compliance, Customer Relationship Management
London, England, United Kingdom · Hybrid
. At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edg…
Skills: Banking, Consulting, Project management, Business development, Regulatory change
Newcastle upon Tyne, England, United Kingdom · On-site
$133k–$147k/yr
Do you want to work to make a difference for NSW? Working to protect the state’s environment and heritage. Clerk Grade 9-10 Salary relative to experience ($133,348-$146,945) plus employer's contribution to superannuation…
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Newcastle upon Tyne, England, United Kingdom · Hybrid
At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter future…
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Newcastle upon Tyne, England, United Kingdom · On-site
EcoSure is a division of Ecolab and a global leader in food safety and brand protection. We are currently seeking a freelance Food Safety & Brand Standards Auditor in Newcastle, with audit assignments covering Bamburgh, …
Skills: Food safety auditing, Brand standards assessment, Consultancy, Health and hygiene, Relationship management
Johnson & Johnson MedTechHigh Wycombe, England, United Kingdom · Remote OK
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Healthcare education, Medical knowledge, Scientific communications, Critical thinking, Project management
London, England, United Kingdom · Hybrid
SLR is a global leader in sustainability solutions, working with clients to help make sustainability happen, within a collaborative, people-first culture. Due to continued growth, we are seeking a Project Hydrogeologist …
Skills: Hydrogeological Site Investigation, Water Monitoring, Hydrogeological Assessment, Groundwater Abstraction Licensing, Environmental Impact Assessment
Newcastle upon Tyne, England, United Kingdom · On-site
About NVD Founded in 1980 as a family-owned business, NVD UK was established to support vehicle manufacturers by ensuring the timely and incident-free distribution of their products. Over the years, we have become a trus…
Skills: HGV Driving, Mechanical Repair, Electrical Systems Maintenance, Hydraulic Systems Repair, Pneumatic Systems Maintenance
Newcastle upon Tyne, England, United Kingdom · On-site
$30k–$33k/yr
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. With the opportunity to help lead the culinary operations in…
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The Service Desk Engineer provides 3rd line technical support and maintenance for IT business users, systems, hardware, and applications. They are responsible for resolving incidents through root cause analysis and supporting the infrastructure team with project delivery.
Candidates must have experience in a 2nd/3rd line support role and strong knowledge of cloud technologies, virtualized environments, and networking. Proficiency in Windows Server, backup solutions, and ITIL processes is essential for this position.
Job Title: Service Desk Engineer (3rd Line)
Location: Hybrid, Based from our Newcastle office (Cobalt Business Park)
Annual salary: Circa £35,000 depending on skills & experience
About Cybit
Predict. Protect. Perform
We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.
Why Join Us?
Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.
At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.
If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.
Guide to what a Service Desk Engineer (3rd Line) does at Cybit
Working within the Support team, the Service Desk Engineer provides 3rd line technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.
What are some of the key tasks a Service Desk Engineer is responsible for?Providing quality IT infrastructure support to clients remotely, and in person whilst providing a high level of customer service with the ability to empathise to customer issues.
Nice to have
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.
You may have experience as: Service Desk Analyst, Service Desk Engineer, 3r line Engineer, Technical Operations Engineer, IT Engineer.
Technology and expertise that transforms data analytics led insight into measurable business impact.
As a Specialist Technology Solutions Provider, we specialise in data and AI, modern workspace, hybrid cloud and security solutions to help businesses predict, protect what matters, and perform with confidence. At Cybit, our mission is simple: to provide technology that drives real impact. We empower businesses and public services to go beyond being IT enabled to becoming information enabled - across all aspects of operations and people resources to drive opportunity while ensuring resilience and agility. We’re also very pleased to confirm that Cybit is now accredited to the latest ISO 27001:2022 standard, reinforcing our ongoing commitment to the highest levels of information security. For more information email - [email protected]
Offices: Equinox House, 3.2 Silver Fox Way, Cobalt Business Park, Newcastle upon Tyne, Tyne and Wear NE27 0QJ, GB · Colthrop Way, Unit 6 Thatcham Business Village, Thatcham, England RG19 4LW, GB · Queens Road, 16 The Innovation Centre, Belfast, Northern Ireland BT3 9DT, GB
