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Full-time
high school, associate degree
Posted 17d ago
~40 hrs/week
Responsibilities
The Supervisor is responsible for managing daily staffing, workflow, and team performance within assigned areas to ensure safe and efficient operations. They provide direct leadership, coaching, and administrative oversight while maintaining a strong presence on the production floor.
Requirements
Candidates must have a high school diploma or equivalent, with an associate degree or 2-3 years of supervisory experience preferred. Strong leadership, communication, and PC skills are required to effectively manage teams and operational processes.
Full job description
POSITION SUMMARY
The Supervisor is accountable for daily execution across assigned work areas. This role leads hourly teams through department leadership, coordinating staffing and workflow across lines/areas to deliver safe, high-quality, and on-time performance. The Supervisor maintains an active floor presence, resolves operational issues, and ensures effective administrative oversight. Responsibilities include training employees on processes and procedures, maintaining accurate and timely records, documenting employee activities, completing performance reviews, and developing and coaching direct reports to meet company expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Major responsibilities of the position are listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of leadership.
Owns daily staffing within assigned room/area(s). Moves labor, coordinates coverage, and responds to changing conditions.
Provides direction to Crew Leaders and Team Leaders. Confirms standard work is followed and that issues are escalated appropriately.
Maintains strong floor presence. Actively manages flow with focus on bottlenecks, WIP, labor balance, and overall efficiency.
Leads first-level response for issues. Works with direct reports and supporting teams to respond and escalate, and supports root-cause thinking and supporting measures.
Owns required daily/weekly administrative routines such as production tracking, accuracy/completion of inputs, documentation, ect.
Provides performance coaching and feedback; delivers PDR input and/or PDR delivery as defined by the site’s leadership model.
Initiates and documents corrective action (write-ups) and partners with HR and leadership. Escalates to Shift Supervisor as needed.
Enforces work safety, food safety/SQF, and sanitation requirements. Ensures hazards/near-misses are reported and addressed.
Participates in incident investigations and ensures investigation paperwork/reporting is completed with appropriate supervisor involvement.
Coordinates with Maintenance for equipment issues and ensures timely escalation when repairs impact flow.
Coordinates with Materials/Planning to ensure lines/areas have what they need.
Verifies timecards/timekeeping inputs and supports labor deployment decisions consistent with plan and staffing requirements.
Performs other duties as assigned.
Qualifications
High School Diploma or equivalent education required.
Associate’s degree or relevant work experience preferred.
2-3 years previous work experience in a supervisory role preferred.
Proven leadership skills, with the ability to effectively provide feedback regarding departmental and individual performance.
Excellent written, verbal, and interpersonal communication skills required.
For more than 50 years, 1-800-FLOWERS.COM, Inc. has been one of America's most iconic retail companies and one of the leading destinations for gifting. From fresh floral to premium food and entertaining offerings, to one-of-a-kind personalization, the brand provides a best-in-class destination to elevate the consumer gifting experience inspiring human connection, expression, and celebration. What started as a single flower shop in Manhattan has grown into an exciting destination that millions of people trust to express what matters most. The portfolio comprises beloved brands including 1-800-Flowers.com®, Harry & David® and Personalization Mall. A trust that has been carefully cultivated over decades by showing up for generations of customers for their most important moments. Beyond our consumer categories, 1-800-FLOWERS.COM, Inc. operates, Bloomnet, a modern florist network that connects independent florists to digital order volume, business tools, wholesale access, and ongoing support to build their business.
Offices: 2 Jericho Plaza, Jericho, New York 11753, US · Hebron, Ohio 43025, US · Jacksonville, Florida 32034, US · Lake Forest, Illinois 60045, US · Medford, Oregon 97501, US
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