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Skills: Customer service, Baking, Food safety, Sanitation, POS system operation
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$17/hr–$18/hr
Full-time
high school
Posted 8d ago
~40 hrs/week
Responsibilities
The Cookie Crew member is responsible for providing exceptional customer service, preparing and baking signature cookies, and maintaining a clean and organized storefront. They also manage POS transactions, monitor baking equipment, and assist with catering and delivery order preparation.
Requirements
Candidates must be at least 18 years old and possess strong communication skills with a passion for customer service. A high school diploma is preferred, and the ability to stand for extended periods and lift up to 30 lbs is required.
Full job description
Summary of Role:
Join the Chip City Family 🍪
If you love our cookies, you’ll love working here! At Chip City, we’re all about Cookies, Customers, and Culture — creating a fun, inclusive, and positive environment where everyone leaves with a smile (and maybe a cookie or two). As a Cookie Crew Member, you’ll be welcoming, hospitable, happy, informative, and precise, bringing high energy and positivity to every interaction. You’ll be the first to greet guests, share your favorite cookie recommendations, and help create a memorable, customer-focused experience.
Our team works together to make every day sweet — one gooey cookie at a time.
Primary Responsibilities:
Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
Bake happiness daily by preparing, baking, and serving our signature cookies to Chip City’s high standards of quality and freshness.
Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
Be a true cookie expert by sharing your knowledge of flavors, ingredients, and pairings with energy, pride, and enthusiasm.
Spread the sweetness by promoting and upselling cookie boxes, beverages, merchandise, and other Chip City favorites.
Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
Let guests know about our loyalty program, Chip City app, and email promos to keep the cookie love going.
Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
Stock and organize supplies and retail products, keeping inventory accurate and fresh.
Carefully prepare pickup, delivery, and catering orders to ensure every cookie leaves the shop perfect.
Monitor equipment like ovens and freezers, and promptly report any issues.
Communicate openly with managers and teammates to keep the store running smoothly.
Jump in wherever needed — multitasking and teamwork make the dream (and the cookie) work!
Required Skills & Experience:
Must be 18 years of age or older
High school diploma or equivalent preferred
Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity
Strong communication skills — friendly, clear, and confident
Adheres to all food safety and sanitation procedures with care and consistency
Works quickly, efficiently, and kindly in a fast-paced, dynamic environment
Holds a Food Protection Certification (or is willing to obtain one where required)
Successfully completes all training programs to uphold Chip City standards
Physical Requirements:
Able to stand for extended periods and operate a cash register or related equipment
Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation
Comfortable performing repetitive motions for extended periods
Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
Flexible availability, including early mornings, evenings, weekends, and holidays
Freshly baked Ooey-Gooey cookies at 45 locations throughout NY, CT, NJ, FL, IL, MA, PA, & DMV!
Industry
Food and Beverage Retail
Company size
201-500 employees
Founded
2017
Headquarters
College Point, NY
LinkedIn followers
3,824
Total funding
$18M
Chip City began in Astoria, Queens opening their first bakery in July 2017. Chip City created a signature 5.5-ounce cookie that is served warm making it a gooey & gooey experience. It was a hit with the customers, and they formed lines daily at the Astoria bakery to purchase the cookies. Later sharing their love of the unique Chip City cookie experience on social media making the company go viral. Chip City now offers over 50 unique cookie creations with a daily rotating menu. It has since expanded to a total of 45 locations and growing !
Offices: Corporate Office, College Point, NY 11356, US · 30-06 34th st, Astoria, New York 11103, US · 22-04 33rd st, Astoria, New York 11105, US · 42-15 Crescent St, Astoria, New York 11101, US · 298 Bleecker St, New York City, New York 10014, US
Freshly Baked CookiesCoffeeSpecialty Drinksand cookiesRetailFood and BeverageBakeryFood Processing