Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: User Support, Customer Service, Client Services, Interpersonal Communication, Problem Solving
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Growth Strategy, Data Analysis, Business Analytics, Project Management, Strategic Planning
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Growth Strategy, Data Analysis, Business Analytics, Project Management, Strategic Decision Making
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Growth Strategy, Data Analysis, Business Analytics, Project Management, Strategic Decision Making
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Business Development, Partnership Management, Strategic Thinking, Problem Solving, Data-Driven Decision Making
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Generia, compañía del Grupo Solaria especializada en la gestión integral del suelo y de los activos inmobiliarios asociados al desarrollo de proyectos, busca incorporar un/a Controller Financiero 360 para reforzar su equ…
Generia, compañía del Grupo Solaria especializada en la gestión integral del suelo y de los activos inmobiliarios asociados al desarrollo de proyectos, busca incorporar un/a Controller Financiero 360 para reforzar su equ…
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Full-time
Base Salary, Performance Bonus, 40% Discount On Fever Events And Experiences, Health Insurance, Dental Insurance, Gympass Membership
Posted 35d ago
~40 hrs/week
Responsibilities
Manage the onboarding and support of new partners, guiding them through the internal platform and billing processes. Coordinate with the Sales Team to translate new deals into operational information and maintain high service standards.
Requirements
Requires 1-2 years of experience in user support or high-level client services with advanced proficiency in both English and Spanish. Candidates must be organized, detail-oriented, and comfortable working in a fast-paced environment on weekends.
Full job description
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
What you'll do
Manage the onboarding of new partners, guiding them through the first steps
Give support to partners providing accurate, valid and complete information, solving questions and problems
Guide the partners through our internal platform
Assist partners in the billing process
Maintain close communications with the Sales Team
Translate new deals provided by the Sales Team into standardized information for operational purposes
Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner
Who you are
You have 1-2 years of relevant experience in User Support, Customer Service, or high-level client services.
Comfortable in a fast-paced working environment
You have excellent interpersonal and communication skills (both oral and written)
You are able to handle delicate conversations with a calm, problem-solving approach
Advanced English and Spanish level.
You are a go-ahead type of person, organized and motivated.
Excellent eye for detail and accuracy
IMPORTANT: Days off will be fixed and on weekdays only. Public holidays will be scheduled in advance if needed.
Although our main offices are located in Madrid, we welcome candidates from anywhere in Spain.
Why you'll love it here
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid
Home-office friendly
Health and dental insurance
Gympass membership
Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Application Process
For the path forward, here's what to expect:
A video call interview with our Talent team
A 60 min online assessment test
A conversation with our management team to explore alignment and potential
A potential final conversation with the team lead
#LI-hybrid #LI-fulltime #LI-JG1
Thank you for considering joining Fever. We cannot wait to learn more about you!
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
Fever is the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
Fever has developed a proprietary technology that inspires its global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experiences.
Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests last year, the Los Angeles-based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Van Gogh: The Immersive Experience” winner of USA Today's 10 Best Readers Choice award.
The company, present in over 100 major cities across the globe, is backed by leading investors such as Goldman Sachs, Alignment Growth (growth equity investor in global entertainment and consumer tech, led by former Warner Bros and Time Warner), Goodwater Capital (the largest dedicated consumer technology platform globally), Smash Capital (a late-stage venture capital firm led by former Disney and growth equity investors, backer of Epic Games), Eurazeo, Vitruvian Partners and Atresmedia among others.
To pursue our objective, we are looking for bar-raisers who want to work hard, have fun, and make history with us.
Offices: 50 Greene St, New York, NY 10013, US · Calle de Fernando 'El Santo', 16, Madrid, Community of Madrid 28010, ES · The Wingate, 93-107 Shaftesbury Ave, London, London, London W1D 5DY, GB · 36, Rue La Fayette, Paris, Île-de-France 75009, FR · Praça Marquês de Pombal, 14, Lisbon, Lisboa 1250-161, PT
internetmobilenightlifestartupeventsmusicticketsand concertsMedia and EntertainmentE-Commerce