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Client Service Manager (Americas, work from Europe)
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Full-time, Contract
Performance-based Bonuses, Professional Development Opportunities, International Team Setup, Flexible Working Policy, Collaborative And Innovative Work Environment, Modern Tools And Technology
Posted 27d ago
~40 hrs/week
Remote in Madrid, Community of Madrid, Spain
Responsibilities
Manage and grow a portfolio of key client accounts while overseeing the execution of complex market research projects. Drive incremental revenue through account expansion, upselling, and supporting new business acquisition activities.
Requirements
Requires 2-4 years of experience in account and project management specifically within online panel market research companies. Must be fluent in English and available to work during European office hours.
Full job description
Location: Europe
About Us:
TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.
About the Team & Role:
Client Service Manager at TGM Research, you will be combining client ownership, project delivery, and revenue growth responsibilities. You will play a key role in building and maintaining strong relationships with our clients, managing and growing key accounts, and ensuring client satisfaction while maximizing the use of our online panels.
In this role, you will act as the main point of contact for clients, while also overseeing and coordinating project execution in close collaboration with the fieldwork team.
You will also contribute to commercial and strategic initiatives, identifying opportunities for account growth and supporting the development of new business within your assigned territory.
Responsibilities:
Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
Provide full guidance for sampling strategy development and monitor fieldwork performance.
Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
Supporting clients from EMEA region
Qualification:
2-4 years of experience in both account management and/or project management within the market research online panel companies. The ideal candidate would already possess both skills.
Strong communication and interpersonal skills.
Fluent English, both spoken and written
Excellent problem-solving abilities.
Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed.
Ability to work independently and as part of a team.
Proficiency in using CRM software and Microsoft Office Suite.
Research/Statistics/Data Science background is a bonus
Availability to work during European office hours
What we Offer:
B2B contract
Fully remote position
Performance-based bonuses
Professional development opportunities
International Team setup
Flexible Working Policy
A collaborative and innovative work environment
Working with newest technologies and using modern tools (including MacBook)
If you are a proactive, client-focused individual with a passion for market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours.
Innovative technology. Global Reach. Human expertise. Highest Industry Standards. At Speed.
Industry
Market Research
Company size
51-200 employees
Founded
2017
Headquarters
Singapore
LinkedIn followers
7,637
TGM is a technology company that delivers consumer insights globally using innovative survey technology at the on-demand economy's speed.
As an international technology-driven market research and data collection agency, we use innovative digital ways to collect data. We specialize in delivering large scale global projects across all business and consumer audiences.
We have a reach that encompasses over 3 billion consumers and business professionals globally (CEE, ASEAN, Africa, MENA, and the Americas ) in 120+ which you will have access to at the press of a button. We use the extensive library of panellist profile attributes collected through surveys and state-of-the-art tracking technology to deliver the highest data collection quality.
Our company serves hundreds of market research, media and advertising agencies, publishers, consulting firms, corporate customers in Europe, the Middle-East, North America, South America, and Asia-Pacific.
TGM provides the following services:
- Mobile and online fieldwork - delivering respondents to fill your hosted surveys via dynamic and panel sampling.
- Data gathering - mobile or online respondents, scripting and data processing to support your insight agenda.
- Custom Research - data and reporting delivery to satisfy your insight needs.
Offices: Singapore, SG · Dubai, United Arab Emirates, AE · Warsaw, Mazowieckie 00-238, PL · 100 Nguyen Thu Minh Khai, 3rd floor, Ho Chi Minh City, VN · Valencia, ES