Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)
Los Angeles, California, United States · Hybrid
$21/hr–$34/hr
Mid level$5M raised
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based co…
Patient Access Liaison II – Access Center – Full Time 8 Hour Days (Non-Exempt) (Union)
Los Angeles, California, United States · Hybrid
$21/hr–$34/hr
Mid level$5M raised
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based co…
Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Los Angeles, California, United States · Hybrid
$21/hr–$34/hr
Mid level$5M raised
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based co…
Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)
Los Angeles, California, United States · Hybrid
$21/hr–$34/hr
Mid level$5M raised
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based co…
Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)
Los Angeles, California, United States · Hybrid
$21/hr–$34/hr
Mid level$5M raised
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based co…
OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Te…
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
#WeAreParamount on a mission to unleash the power of content… you in? We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becomin…
Overview Assistant Director of Admissions The Assistant Director of Admissions plays a crucial role in supporting the Director of Admissions in managing the admissions process and executing the campus enrollment plan. Th…
The Accelerated School - Interim ASC - Los Angeles
Los Angeles, California, United States · On-site
$22/hr–$22/hr
Entry level
Job DetailsJob Location: Animo James B. Taylor Charter Middle School - Los Angeles, CA 90059Position Type: Part TimeSalary Range: $22.00 - $22.00 HourlyQualifications
Field Research Manager - Los Angeles, CA <br> Job Description <br> OVERVIEW CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in…
Skills: Operations Management, KPI Management, Team Leadership, Data Quality Assurance, Coaching And Mentoring
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunities t…
SUMMARY: Responsible for coordination of daily staffing functions including daily schedule changes, daily backup and system maintenance of ANSOS. Uses the ANSOS system to support the Directors in staffing and scheduling …
Skills: Staffing Coordination, Scheduling, ANSOS Software, Record Keeping, Timekeeping
Construction Inspector – Los Angeles, CA Full-Time | On-Site | Los Angeles, CA Why Join Our Team Join a collaborative team supporting one of the nation’s largest and most complex airport capital improvement programs. As …
Job DetailsJob Location: CWC East Valley - Valley Village, CA 91607Position Type: Full TimeSalary Range: $71,400.00 - $128,791.95 SalaryCWC East Valley ("CWC EV") teachers are driven educators who thrive in our innovativ…
RN Clinical - 5 W ICU - Full Time 12 Hour Days (Non-Exempt) (Union)
Los Angeles, California, United States · On-site
$45/hr–$98/hr
Mid level$5M raised
As an integral part of the interdisciplinary team, the Registered Nurse utilizes the nursing process to provide therapeutic care to patients. The Registered Nurse is accountable for the coordination of patient care and e…
Skills: Nursing Process, Patient Assessment, Critical Care, IV Therapy, Medication Administration
Treasury Sales Officer II - Global Payment Solutions - Middle Market Technology
Los Angeles, California, United States · Hybrid
$133k–$235k/yr
Senior$3.6B raised
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Account Management, Business Development, Client Management, Client Solutions Advisory, Customer and Client Focus
Who We Are XDS is the world’s largest bicycle maker by volume and the world’s largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicy…
Skills: Paid Acquisition, Lifecycle Marketing, Meta Ads, Google Ads, CRM Automation
Store - LA-ONE WESTSIDE, CA The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$21/hr–$34/hr
Full-time
high school, associate degree, bachelor degree, professional certificate
Posted 17d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for medical center access by managing telephone calls, electronic messages, and patient scheduling. Responsible for registering patients, verifying insurance coverage, and ensuring data integrity within the call management system.
Requirements
Requires a high school diploma and at least two years of experience in a call center, customer service, or healthcare environment. Candidates must possess strong communication skills and the ability to multi-task in a professional medical setting.
Full job description
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
Departmental Specific Summary
Essential Duties
1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.
2. Strives for first call resolution and demonstrates high level of customer service.
3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.
4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.
5. Exhibits collegial and professional demeanor in all interactions.
6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.
7. Follows USC/Keck Communications standard and policy.
8. . Accepts alternate assignments to any area within the organization as assigned by Management.
9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.
10. Other duties as assigned.
11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.
12. May perform follow up checks with all open pages while on shift and before leaving shift
13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.
14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.
15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.
16. Utilizes organizationally defined systems to perform patient communication.
16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system.
17. Creates and maintains medical data and reconciles to patient appointment records.
18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians.
19. Performs data entry and maintains data bases for bumps and cancellations.
20. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility.
21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.
Required Qualifications:
Req High school or equivalent
Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years)
Req Demonstrated interpersonal skills.
Req Ability to multi-task.
Req Excellent verbal and written communication skills.
Preferred Qualifications:
Pref Associate's degree Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred.
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
Pref Knowledge of HIPPA compliance and various health insurance types preferred.
Pref Knowledge of medical terminology strongly preferred.
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
Pref Bilingual: Spanish, Chinese and other languages preferred.
Required Licenses/Certifications:
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.
The hourly rate range for this position is $21.84 - $34.48. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country.
Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties as well as Las Vegas.
Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.
Offices: 1500 San Pablo Street, Los Angeles, CA 90033, US · 1441 Eastlake Avenue, Los Angeles, CA 90033, US · 1812 Verdugo Boulevard, Glendale, CA 91208, US
SurgeryCancerTherapyDermatologyMedicineOncologyPain ManagementPsychiatryRadiologyWomen's Health
