Customer Service Representative- Customs Brokerage (Brokerage experience required)
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Customer Service Representative- Customs Brokerage (Brokerage experience required)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$24/hr–$30/hr
Full-time
high school
Paid Vacation, Holiday, Sick Time, Medical Insurance, Prescription Drug Insurance, Dental Insurance
Posted 16d ago
~40 hrs/week
Responsibilities
Ensure timely and accurate customs process flow and data entry for US Customs declarations. Maintain strong relationships with customers and government organizations while ensuring regulatory compliance.
Requirements
Requires 3 to 5 years of brokerage experience and a high school diploma or equivalent. Candidates must be authorized to work in the US without sponsorship and be able to commute to Torrance, CA.
Full job description
Company Description
We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.
For more information on the company, please visit our website:
Position Schedule: Monday – Friday 7:30AM – 4:30 PM
Major Duties and Responsibilities
A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
3 to 5 years of Brokerage experience required
Ensure a smooth and timely customs process flow for all customs related activities
Daily execution of workflow and department metrics
Transfer declaration information from commercial documents, or other sources into our customs entry system
Accurate and timely data entry to allow for the build of a complete US Customs declaration
Build and maintain strong relationships with the customers and government organizations
Ensure compliance to regulations at all times, both internal and external
Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Identify and manage exceptions while also identifying opportunities for continuous improvement
Effectively manage and organize emails for timely follow up
Qualifications
Minimum Qualifications:
3-5 years of Brokerage experience required
Understanding of transportation and US Customs documentation
High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal.
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Torrance, CA
Comfortable with numbers and basic mathematical skills
Comfortable working in an office environment
Desired Qualifications
Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Sense of urgency and works well under pressure
Immense attention to detail
Team player mentality
Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)
Ability to communicate in Chinese is a plus
Reporting Structure
Supervisor and Manager
Additional Information
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
The wage for this position is $24.00-$30.00 per hour.
All your information will be kept confidential according to EEO guidelines.
Compensation: USD 24 - USD 30 - hourly
Related keywords
Customs BrokerageLogisticsUS CustomsSOPKPIPartner Government AgenciesCommercial DocumentsCustoms Entry SystemComplianceData TransmissionTorranceBrokerage CSR
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1979
Headquarters
Bellevue, Washington
LinkedIn followers
541,260
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Offices: 3545 Factoria Blvd SE, Bellevue, Washington 98006, US · 1 Ascot Road, Middlesex, England TW14-8QH, GB · Cargo Mega Terminal Building, Office 5097, Dubai, Cargo Village P.O.Box: 60844, AE · 61 Alps Ave, Singapore, 49, SG · No. 1, Lane 128, Linhong Road, Shanghai, Changning District 200335, CN