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$25/hr–$35/hr
Full-time, Part-time
Posted 1d ago
~40 hrs/week
Responsibilities
The moderator will manage live chat interactions, enforce community standards, and assist hosts during live shopping sessions. They are also responsible for tracking inventory and coordinating real-time pricing strategies for featured products.
Requirements
Candidates should have experience in live chat moderation, social media management, or customer service, along with a strong understanding of platforms like TikTok or Whatnot. Excellent communication skills and the ability to work onsite in West Hollywood are required.
Full job description
Overview
We're an LA-based retail tech company that partners directly with brands and retailers, running TikTok and Whatnot channels across women's apparel, men's streetwear, footwear, home goods, beauty, and more. We're building a live shopping experience and looking for dynamic hosts to be the face of it. The ideal candidate brings a polished on-camera presence and the energy to keep a live audience engaged and coming back. This role streams out of our office in West Hollywood.
About the Role
Ghost is seeking a proactive and organized Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams, while also supporting inventory tracking and pricing strategy for products featured on air.
Key Responsibilities:
Live Chat Moderation & Engagement
Monitor live chat during selling sessions to ensure a positive, respectful, and engaging environment
Engage with viewers by pinning comments, highlighting questions, and encouraging participation
Filter and report inappropriate comments or behavior to the relevant teams promptly
Community Standards & Compliance
Enforce community guidelines and platform policies to prevent spam, inappropriate content, or disruptive behavior
Stay updated on new platform features and best practices for live selling
Uphold a professional and welcoming tone across all live sessions
Host & Session Support
Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast
Track viewer engagement and provide feedback for future live stream improvements
Inventory & Pricing Strategy
Monitor and manage inventory questions or issues related to products being showcased during live sessions
Coordinate with the inventory and pricing teams to ensure showcased products reflect accurate, real-time pricing and availability
Provide input on pricing strategy adjustments based on live viewer demand and engagement trends
Qualifications:
Prior experience in live chat moderation, social media management, customer service, or e-commerce preferred
Strong understanding of TikTok, Whatnot, or similar platform, features and live streaming environments
Excellent communication and interpersonal skills, with the ability to remain professional and patient during live sessions
Good problem-solving skills and quick decision-making in a fast-paced, real-time environment
Detail-oriented with the ability to multitask effectively
Basic familiarity with inventory management and pricing strategy concepts, or willingness to learn
Multilingual abilities and/or a passion for social media trends and community building are a plus
Ability to be onsite in our West Hollywood office
Our total compensation for this position can range from $25 - $35 per hour. We have multiple openings for this role and will consider both part-time and full-time schedules. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.
Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.
Related keywords
LivestreamModeratorRetail techTikTokWhatnotLive shoppingCommunity standardsInventory trackingPricing strategySocial mediaCustomer serviceE-commerceOn-cameraEngagementWest Hollywood
Ghost is an inventory distribution platform and operating system for modern retail trade. We partner with the world’s best brands to help them understand the true value of their inventory and route it to the right destinations globally. Ghost gives brands precise control over where and how their inventory is sold. Backed by top venture firms including L Catterton, Cathay Innovation, Union Square Ventures, Equal Ventures, and Eniac. Ghost has offices in Los Angeles and New York.
Offices: Los Angeles, CA 90048, US · New York, NY, US