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KIKO MILANO
Leeds, England, United Kingdom • On-site
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Lead the store's commercial and cultural performance by managing a diverse team and ensuring an outstanding customer journey. Take full accountability for KPIs, operational excellence, and the execution of brand strategies to drive profitable growth.
Requires a minimum of 5 years of experience as a Store Manager or senior retail leader, preferably in beauty, fashion, or premium retail. Candidates must be emotionally intelligent leaders with strong data-driven decision-making skills and a passion for beauty trends.
As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business. You will own the performance of your store end‑to‑end, acting as a brand ambassador while leading a diverse, high‑performing team in a fast‑paced, customer‑first environment.
· Reports to: Area Manager/Regional Manager
· Leads: Assistant Store Manager, Supervisors, Beauty Advisors & Stock team
To deliver profitable growth and brand excellence by building an engaged, high‑performing team, delivering an outstanding customer journey and executing KIKO Milano’s strategy with commercial precision and creative energy.
· Build, inspire and retain a high‑performing, inclusive team with strong engagement, accountability and pride in the brand.
· Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.
· Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.
· Create a strong internal talent pipeline by identifying and accelerating future leaders.
· Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence (including BeKIKO and Retail Trainer partnerships).
· Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.
· Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best‑practice people processes.
· Be a visible, hands‑on leader on the shop floor, setting the standard for service, selling and professionalism.
· Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.
· Translate people shopping, insights, feedback into clear actions that improve performance.
· Ensure expert product storytelling, flawless make‑up application standards and confident selling behaviours across the team.
· Champion personalisation, accessibility and authenticity in every customer interaction.
· Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity, ensuring labour cost budgets are met and effectively managed.
· Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.
· Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.
· Maximise trading opportunities through strong floor leadership, peak‑time planning and local market insight.
· Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.
· Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.
· Deliver high-impact execution of promotions, product launches and Retail Excellence.
· Maintain exceptional stock control, loss prevention and back‑of‑house organisation.
· Ensure health & safety, security and operational standards are consistently met and audit‑ready.
· Drive operational efficiency through strong routines, prioritisation and effective delegation.
· Strong and consistent delivery of sales and profit targets
· High customer satisfaction and people shop results
· Low attrition and high team engagement
· A clear succession plan and internal talent pipeline
· A store recognised as a benchmark for brand, service and execution
· 28 days’ holiday including Bank Holidays
· Enjoy a 50% staff discount on KIKO MILANO products
· Free allocation of KIKO MILANO products as part of your employee benefits
· 5% employer pension contribution
· Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
· Monthly bonus scheme to reward performance and results
· Ongoing training and career development within KIKO MILANO
· Maternity and paternity bonus
· Employee referral scheme with rewards for recommending great talent
Proven experience as a Store Manager or senior retail leader in a fast‑paced, customer‑focused environment (beauty, fashion or premium retail preferred) - minimum 5 years
A confident, emotionally intelligent leader with a coaching mindset.
Commercially astute and comfortable using data to drive decision
Passionate about beauty, trends and delivering standout customer experiences.
Resilient, agile and confident leading teams through change.
Make up and skincare brand born in Milan No. 1 Make up brand in Italy Cosmetics 100% made In Europe
KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We believe your life is better in colour. KIKO MILANO identifies the beauty trends of the moment and makes them accessible to all. We understand the power of make-up and love that it can ignite a spark and make you feel fabulous. We want everyone to be able to create the right look, for every situation, with style but without losing one’s individuality. At KIKO MILANO we would like you to experiment and chose the look that really represents you. We thrive to offer an incredible variety of products, textures and colours a multi-sensorial experience, in innovative technology yet always at an affordable price. Based in Italy, and truthful to our DNA, KIKO takes advantage of combining trustworthy quality, creativity and stunning aesthetics. If you can imagine yourself in such an inspiring environment, do not be shy, fasten your seat belt and start this adventure with us.
Offices: Via Pietro Paleocapa 20, Bergamo, Bergamo 24122, IT
