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Toyota Automated Logistics is seeking a Customer Support Analyst (CSA) to work onsite at a customer in Bristol, PA 19007. Job Overview The Customer Support Analyst (CSA) works primarily with Premier customers to provide …
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Provide premium onsite software support and continuous improvement for customer systems to ensure maximum uptime and durability. Manage software tickets from posting to resolution, including root cause analysis and coordinating software fixes with development teams.
Requires a Bachelor's degree in Computer Science or Business and the ability to write complex SQL queries and troubleshoot SSRS reports. Candidates must be eligible to work in the USA without sponsorship and possess strong analytical and communication skills.
Toyota Automated Logistics is seeking a Customer Support Analyst (CSA) to work onsite at a customer in Bristol, PA 19007.
Job Overview
The Customer Support Analyst (CSA) works primarily with Premier customers to provide a premium level of support to the customer when needed. The CSA will be given the time to fully research issues and explore durable resolution on all open tickets. This includes testing, documentation, and training the internal team. This is a great opportunity for someone looking to bring a system to perfect. In that sense, it's as much a continuous improvement role as it is a support role. The CSA will work closely will both Toyota Automated Logistics internal resources and the Client team to make their system a model for best practices and innovative solutions.
When there is not an immediate need at the premium customer sites, there will be an expectation to help support the internal operations team with any technical issues.
This position will primarily be working at a customer site in Bristol, PA 19007
General Job Duties
Superior Performance Objectives
Travel Requirements:
Required Qualifications and Preferred Skills:
To learn more about us, click the following link - https://www.youtube.com/watch?v=PFKuN5mUw_8
About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.
Bastian Solutions, a Toyota Automated Logistics company, is a trusted supply chain integration partner committed to providing their clients a competitive advantage by designing and delivering world-class distribution and production solutions. The expertise Bastian Solutions delivers includes exceptional results through a proven process of analytical consulting, engineering and design, simulation, project management, and installation services, while sourcing the best material handling equipment and automation technologies available. With innovation at the forefront, the company also develops Exacta supply chain software, conveyor and sortation systems, custom automated material-handling equipment, robotics, autonomous vehicles and robotic shuttles, and state-of-the art industrial controls. Bastian Solutions serves domestic and global markets, covering the United States, Canada, India, the Middle East, Mexico and South America.
Offices: 10585 North Meridian St., Carmel, IN 46290, US · 315 W New Rd, Greenfield, Indiana 46140, US · 2031 Nelson Miller Parkway, Louisville, KY 40299, US · 2200 Forte Court, Maryland Heights, MO 63043, US · 1821 Bastian Ct, Westfield, Indiana 46074, US
