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Entry level$62M raised
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The Luxury Sales Consultant is responsible for providing exceptional customer service, educating clients on jewelry, and building long-term brand relationships. They must also achieve sales goals, resolve customer challenges, and maintain high standards of professionalism and attendance.
Requirements
Candidates must have previous retail sales or customer service experience and a High School Diploma or GED. Strong interpersonal, communication, and computer skills are required, along with the ability to stand for extended periods and work flexible retail hours.
Full job description
At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.
Blue Nile is looking for a Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the King of Prussia mall in King of Prussia, PA. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.
Responsibilities:
Communicate the Blue Nile difference, instilling trust and confidence in our brand
Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
Continuously maintain excellent attendance and punctuality
Consistently achieve or exceed company sales and service goals
Previous retail sales or customer service experience required.
High School Diploma or GED
Jewelry experience a plus but not required
Excellent interpersonal, creative problem solving, organizational and time management skills
Excellent listening, written and verbal communication skills
Strong attention to detail and high integrity
Ability to work within deadlines in a fast-paced environment
Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
Ability to stand for extended periods of time
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
Authorized to work in the U.S
The hourly pay range for this job is $18.50 - $23.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions. #LI-WK1
Blue Nile operates as the original online jeweler, offering smart luxury and meticulous craftsmanship.
Industry
Retail
Company size
501-1,000 employees
Headquarters
New York, NY
LinkedIn followers
37,063
Total funding
$62M
Blue Nile was founded in 1999 with the idea that the diamond and engagement ring business was ready for innovation. In 2022, it was acquired by Signet Jewelers, and to this day, it continues to operate as the original online jeweler, offering smart luxury and meticulous craftsmanship. The brand's legacy has earned the trust of millions of satisfied customers, providing them with the confidence to make smart choices. This is achieved through Blue Nile’s commitment to secured deliveries, industry-leading Diamond Certification and 24/7 Expert Advice. Its high-quality standards and vast assortment make it a one-stop shop for all needs. This is further supported by solutions like 360-degree diamond viewing and honest, un-commissioned customer service, which empower them to make a confident choice that truly fits their needs, free from sales pressure or upselling. While operating online, Blue Nile also has stores around the country.