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Serve as the primary operational point of contact for partner clinics to ensure seamless communication and a premium customer experience. Coordinate across internal laboratory, logistics, and commercial teams to manage the patient order lifecycle and perform patient collections at the Irvine laboratory.
Requires 2-5 years of experience in Customer Success, Healthcare Operations, or a related field with outstanding communication and organizational skills. Experience with CRM platforms and working with physician practices or biotechnology is preferred.
Company Overview:
At Acorn Biolabs, we are pioneering the future of health through cutting-edge cellular preservation and regenerative medicine. By empowering individuals to bank their healthy, younger cells today, we provide access to tomorrow’s advancements in personalized healthcare and age-related treatments. Our dynamic team is composed of leading experts passionate about driving innovation and transforming the way we approach long-term health and longevity. Join us in making an impact on the future of
The Opportunity
At Acorn, we believe our partner clinics deserve an experience that is every bit as exceptional as the science behind our products.
As our Partner Support Specialist, you will become the trusted operational partner for our clinics, ensuring every interaction with Acorn is seamless, responsive, and memorable. You will serve as the primary link between our partner practices and our internal teams—including the laboratory, operations, logistics, clinical affairs, and commercial organization—to ensure clinics receive timely information, proactive communication, and outstanding support.
This role is ideal for someone who is genuinely client obsessed. You anticipate needs before they arise, thrive on solving problems, and take pride in creating experiences that build long-term relationships.
What You'll Do
Deliver an Exceptional Customer Experience
Own the Clinic Journey
Be the Bridge Across the Organization
Patient Experience
Drive Continuous Improvement
What We're Looking For
Required Qualifications
Preferred Qualifications
What Success Looks Like
In your first year, you will:
What’s in it for you:
Why Join Acorn: This is more than just a job—it’s an opportunity to be part of a company revolutionizing healthcare. At Acorn, we value teamwork, adaptability, and a passion for growth. Our sales team thrives on collaboration, sharing wins and challenges, and pushing forward together to shape the future of regenerative medicine.
At Acorn, our values are important to us and define our company’s culture.
Integrity First. In our science, with our clients and with each other. Always.
Collaborate. Be kind, supportive, respectful, and inclusive. Be humble and grateful.
Show up. Take pride in your work. Be dependable, accountable, and disciplined. Strive for excellence - and be agile. Add value.
Be curious. Ask why. Constantly learn. Create. Innovate.
Be YOU. Be your unique and authentic self. Bring your whole self to work.
Pioneering regenerative solutions with stem cell science.
At Acorn Biolabs, we believe your cells hold the key to a healthier future. We're a personalized regenerative medicine company pioneering the world's first hair-follicle stem-cell platform. Through our YOU™ Secretome for skin and hair, we help people harness their own biology, collecting stem cells non-invasively and transforming them into powerful, personalized treatments. Preserve your cells today. Use them for transformative treatments now and as regenerative medicine continues to evolve. Named one of Fast Company's Most Innovative Companies of 2026. Featured in Forbes, Allure, Goop, and The Washington Post. Your own biology, enhanced.
Offices: 661 University Avenue, MaRS Centre, West Tower, Suite 1300, Toronto, Ontario M5G0B7, CA · 185 Technology Dr, Irvine, California 92618, US
