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Sr. Associate Information Systems - Network Operations
Hyderabad, Telangana, India · On-site
Mid level$29B raised
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Hyderabad, Telangana, India · On-site
Senior+$29B raised
Career CategoryClinicalJob Description Location: Amgen India office, Hyderabad Employment type: Full-time Department / Team: Computational Biology team, Precision Medicine High-level role We are seeking a hands-on, techn…
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Full-time
postgraduate degree
Posted 40d ago
~40 hrs/week
Responsibilities
Maintain and enhance software applications for Global CRM and Marketing capabilities, specifically focusing on Veeva CRM and Salesforce. Responsibilities include troubleshooting production issues, automating operations, and collaborating with cross-functional teams to ensure system availability.
Requirements
Requires a Master's degree with 2-6 years of experience in Computer Science or IT, with knowledge of Apex, Visual Force, and SQL. Candidates should have a foundational understanding of Salesforce/Veeva platforms and experience with DevOps tools like Git and Jenkins.
Full job description
Career Category
Information Systems
Job Description
Associate Software Engineer
At Amgen, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?
Live What you will do
Role Description:
The Associate Software Engineer Operations is responsible for maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, developers, and senior engineers to create and maintain high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.
You will be part of a team specifically focusing on Global CRM and Marketing capabilities. Amgen is using fully integrated and best in class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud.
Roles & Responsibilities:
Support operational maintenance and enhancements for Veeva CRM/Salesforce applications and modules
Assist with configuration, troubleshooting, and development activities related to incidents, service requests, and user stories
Support issue resolution by troubleshooting and resolving technical and production support issues under guidance from senior team members
Investigate software defects and contribute to implementing solutions to address business needs
Assist with integrations between enterprise systems to support reliable functionality and data flow
Create and maintain operational, configuration, and support documentation
Support application monitoring and maintenance activities to ensure system performance and availability
Contribute to front-end and back-end support activities within Veeva CRM/Salesforce environments
Participate in unit testing, integration testing, and validation activities to ensure application quality
Support CI/CD and DevOps practices using tools such as Git, Jenkins, and Copado
Follow established standards for system quality, testing, and support best practices
Collaborate with development, business, and cross-functional teams to support continuous improvement initiatives
Demonstrate willingness to learn new technologies and contribute to solution development activities
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications.
Minimum requirements
Master’s degree with 2-6 years of experience in Computer Science, IT or related
Basic to intermediate knowledge of programming languages Visual Force, Apex, SQL, Java
Foundational understanding of software development principles and system integration concepts
Exposure to DevOps tools such as Jira, Git, Jenkins, or Copado
Basic understanding of Salesforce or Veeva CRM platforms
Familiarity with Agile and Scrum software development methodologies
Good communication and collaboration skills
Strong analytical and troubleshooting skills
Ability to work effectively in global and virtual teams
Preferred requirements
Salesforce, Veeva CRM, or related certifications are a plus
Understanding of release management and deployment processes
Exposure to test automation concepts
Experience working in collaborative team environments
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases.
Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes.
For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads.
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Special Advisory: Please be cautious of scam recruitment offers claiming to be from Amgen. Such scams may come from various sources, including fake websites and/or unsolicited emails and seek to obtain personal data or payment from victims by offering jobs that do not exist. Please be advised that Amgen would never ask for payment to progress a job application. When in doubt, please check to see if the position in question is posted on this website before applying. Additionally, please report any suspicious recruiting activity to https://complaint.ic3.gov/ and thank you for your assistance.
Offices: One Amgen Center Drive, Thousand Oaks, CA 91320, US · 1120 Veterans Blvd, South San Francisco, CA 94080, US · 34 Commerce Way, Woburn, MA 01801, US · Avenida Calle 100 7-81, Bogota, Bogota, D.C. 110221, CO · Minervum 7061, Breda, North Brabant 4817 ZK, NL
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