Job DetailsJob Location: HGI2 - Hagerstown, MD 21740Position Type: Full TimeSalary Range: $16.00 - $18.00 HourlyJob Category: GroceryJob Summary: The Front End / Customer Service Lead is the "Captain of the First Impress…
Skills: Cash Handling, Customer Service, Team Leadership, Point of Sale Systems, Conflict Resolution
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Job DetailsJob Location: HGI2 - Hagerstown, MD 21740Position Type: Full TimeSalary Range: $16.00 - $18.00 HourlyJob Category: GroceryJob Summary: The Pricing & Data Integrity Lead is the guardian of the store’s dig…
Skills: Price Management, Data Integrity, Inventory Management, Point of Sale Systems, Attention To Detail
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PETCO Animal Supplies Stores, Inc.
Groomer
Hagerstown, Maryland, United States · On-site
$15/hr–$23/hr
Entry level
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Pet grooming, Bathing, Haircuts, Styling, Nail trimming
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Join our Strike Studio Team and bring the heat — teach fun, safe boxing, kickboxing and HIIT classes, build a loyal client base, and help members hit new PRs in a supportive, high-energy studio. What you’ll do Lead group…
Position Description Ryder is hiring a Material Handler in Hagerstown, MD — offering weekly pay, excellent benefits, and a career you can feel good about. Warehouse Forklift Operator / Driver Positions Pay Weekly Hourly …
Skills: Forklift operation, Warehouse operations, Order picking, Packing, Shipping
About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges …
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Dej Med Practice
Family Nurse Practitioner Full time
Hagerstown, Maryland, United States · On-site
$120k–$150k/yr
Mid level
Benefits: Short Term Disability Insurance Disability Insurance Life Insurance 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Trai…
Skills: Patient care, Clinical documentation, Primary care, Treatment planning, Collaboration
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$16/hr–$18/hr
Full-time
Posted 18d ago
Apply by Nov 30
~40 hrs/week
Responsibilities
The Front End Lead oversees daily checkout operations, cash management, and ensures a positive customer experience. They are responsible for team motivation, maintaining store presentation, and enforcing compliance with age-restricted sales regulations.
Requirements
Candidates must have 1-2 years of experience in a high-volume retail or grocery environment with strong cash handling skills. Applicants must be at least 18 years old and capable of standing for long periods and lifting up to 50 lbs.
The Front End / Customer Service Lead is the "Captain of the First Impression." You are responsible for the daily execution of checkout operations, cash management, and the overall shopping atmosphere. In this role, you ensure that every customer interaction is positive, efficient, and professional while maintaining the highest standards of financial accuracy. While the Store Manager oversees the overall business strategy, the Front-End Lead is the "owner" of the lobby, ensuring lines are short, the storefront is clean, and the service team is motivated and productive.
Essential Functions
Checkout & Service Operations
Transaction Oversight: Monitor the checkout area to ensure speed of service; open additional registers or assist with "line busting" using handhelds during peak hours.
Customer Resolution: Act as the first point of contact for complex customer inquiries, returns, or transaction disputes, resolving issues with a focus on "making it right."
Supply Management: Ensure all front-end stations are fully stocked with bags, receipt paper, and cleaning supplies.
Cash & Compliance Management
Cash Handling: Oversee shift-start drawer assignments, mid-shift drops, and end-of-day reconciliations. Ensure the "office" and safe procedures are followed strictly.
Age-Restricted Sales: Monitor and enforce strict compliance with Maryland laws regarding the sale of tobacco, lottery, and restricted over the counter medications. Conduct regular "spot checks" on ID verification.
Lottery Operations: Manage lottery terminal inventory, ticket restocking, and daily payouts, ensuring total accuracy in reporting.
Money Services Compliance: Oversee Western Union money order/transfer operations, ensuring all transactions adhere to federal Anti-Money Laundering (AML) regulations and company reporting standards.
Front End Presentation & Safety
Lobby Standards: Maintain the "curb appeal" of the store—ensuring the entrance, vestibule, and parking lot are free of debris and carts are organized.
Merchandising: Oversee the stocking and "facing" of front-end impulse items (candy, batteries, snacks) and ensure "Quick Pick" displays are enticing and priced correctly. Assist with ordering and inventory related to front end merchandise.
Sanitation: Ensure the checkout counters and high-touch areas are sanitized regularly throughout the shift.
Team Leadership
Training: Assist in the onboarding of new Cashiers/Service Associates, focusing on POS proficiency, bagging techniques, and customer service soft skills.
Communication: Bridge the gap between the floor and management by relaying customer feedback and operational issues to the Store Manager.
QualificationsCompetencies
Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.
Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict. Exhibit a positive workplace attitude that encourages advancement towards common goals.
Digital Technology
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and ability to learn from mistakes.
Interpersonal Skills
Exceptional ability to remain calm under pressure and de-escalate customer concerns. Natural leadership ability with a focus on coaching a team to maintain high energy and professionalism during busy shifts.
Reliability
Punctuality is a must—our customers rely on us being open and ready. Serve as a dependable anchor for the stores opening or closing routine, ensuring the building is secure and ready for business.
Education and experience
Qualifications
Age Requirement: Must be 18 or older (required for tobacco/lottery sales in this jurisdiction).
Physical Requirements: Ability to stand for long periods and lift up to 50 lbs.
Experience: 1–2 years of experience in a high-volume retail or grocery store environment with a strong focus on cash handling.
Compliance Knowledge: Familiarity with Maryland regulations for lottery, tobacco and other age-restricted product sales.
Technical Proficiency: High comfort level with POS (Point of Sale) systems, lottery terminals, and basic office software.