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The Patient Enquiry Handler will provide administrative support, manage patient enquiries via phone and email, and maintain accurate records within the hospital's systems. They will also assist consultants, process financial documents, and ensure the smooth daily operation of the department.
Candidates must have experience in administration within a fast-paced environment and possess strong call handling and IT skills. A professional, empathetic, and highly motivated approach is required to effectively support patients and internal departments.
Patient Enquiry Handler
Glasgow Hospital | Outpatients | Administration | Permanent | Full time |
£25,545 per annum
37.5 hours per week Monday – Thursday between 8am-7pm, Friday 8am – 6pm & 1 Saturday a month
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
As a patient enquiry handler you’ll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.
Provide administrative assistance to ensure smooth daily operations.
Organise and maintain files and records, both physical and digital.
Handle phone calls, emails, and correspondence.
Input and update data in relevant systems.
Respond to enquiries and direct them to the appropriate person or department.
Prepare meeting materials, take minutes, and track action items.
Assist with basic financial tasks, including processing invoices and payments.
Prepare and compile reports and documents.
Provide support and administration for Salesforce CRM, ensuring records are accurate and up to date.
Manage and respond to web enquiries in a timely and professional manner.
Assist with face-to-face enquiries from patients, visitors, consultants, and colleagues.
Provide information on services, appointments, and pricing as required.
Provide administrative support to consultants, including managing correspondence and responding to enquiries.
Liaise effectively with internal departments to support the delivery of an excellent customer experience.
Support Subject Access Request (SAR) administration in accordance with organisational policies and data protection requirements.
Undertake general administrative duties, including data entry, filing, scanning, photocopying, and document management.
Contribute to the smooth day-to-day running of the department and support continuous improvement initiatives.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
Nuffield Health Tunbridge Wells hospital provides high quality private healthcare for the residents of Tunbridge Wells and the surrounding areas. As a not-for-profit hospital, we reinvest our profits into improving our facilities and services. We work with industry-leading consultants to offer a wide range of services and treatments and have a special focus on orthopaedics, paediatric care, oncology, urology and cosmetic surgery. Our highly trained staff, led by our resident matron, provide care on an individual basis to encourage a speedy recovery and wellbeing.
Offices: Kingswood Rd, Tunbridge Wells, KENT TN2 4UL, GB
