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SRS Distribution Inc.
Inside Sales Professional - Driver
Gainesville, Georgia, United States · On-site
Mid level
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Full-time
Posted 28d ago
~40 hrs/week
Responsibilities
The Inside Sales Representative handles customer inquiries, resolves complaints, and generates essential sales documentation. They act as a primary communication link between customers, branches, and outside sales representatives.
Requirements
Preferably one year of experience as an Inside Sales Rep, specifically within the construction or underground safety rental industry. Candidates must possess reliable transportation and basic proficiency in CRM software.
Full job description
Job Summary
The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches byresponding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key Responsibilities
Receives and responds to all customer inquiries, orders, and complaints.
Generatesall sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
Responsible for guiding,assistingand elevating complaint resolutionto ensure that customers are properly served.
Provides customers and other Branches with any data and backup data as requested.
Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
May open and/or close operations facilities in some branches.
Performs other duties as requested.
Knowledge and Skills
Excellent communication skills, verbal and written to enhance relationships with customers and team members.
Quick learner, attention to detail, and adaptability skills.
Excellent customer service and organization skills.
Emotional Intelligence and strong collaboration skills.
Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.
Qualifications
Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
Must have reliable transportation.
Related keywords
Inside SalesSalesforce CRMMicrosoft OfficeConstruction EquipmentUnderground Safety RentalInvoicingContractsCustomer SatisfactionSales OperationsRental Industry
National Trench Safety (NTS) specializes in the rental and sale of trench safety, traffic safety and related equipment and services. NTS also provides OSHA compliant training courses for customers, as well as engineering services for site specific trench safety plans and site specific traffic safety plans. NTS has a national footprint with over 67 branch locations from the East Coast to the West Coast in addition to its corporate headquarters in Houston, Texas.
Offices: 260 N Sam Houston Pkwy E, Ste 200, Houston, TX 77060, US · 9002 Wayfarer Lane, Houston, TX 77075, US · 5777 S Martin Luther King Jr Pkwy, Beaumont, Texas 77705, US · 17502 Carlsway Rd, Houston, Texas 77073, US · 5106 Commercial Park Dr, Austin, Texas 78724, US