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$138k–$149k/yr
Full-time
bachelor degree
Posted 23d ago
~40 hrs/week
Responsibilities
The User Support Engineer will research, evaluate, and develop system architectures and solutions to meet customer requirements. They are responsible for conducting technical analysis, managing system integration, and supporting desktop deployment activities.
Requirements
Candidates must have at least 5-7 years of experience in systems engineering and end-user computing device management. A Bachelor's degree and an IAT Level II certification (such as Security+ CE) are required for this position.
Full job description
Tentative End Date for the Position: November 30, 2026
The User Support Engineer/Solutions Engineer works with the End User Services Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements.
Education and Experience:
Bachelor’s Degree or a combination of technical training, certifications, and experience
5+ Years of Systems engineering design and operations experience.
7+ Years experience with configuring, securing, and troubleshooting end-user computing devices
Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop Infrastructure, Desktop EndPoint Solutions to include Apple products, and Virtual Hosting/Data Storage Management.
IAT Level II certification (Security+ CE or appropriate DoDM 8570 Baseline Certification) is required before start
Responsibilities:
Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.
Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
Support desktop and release and deploy activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), Microsoft EndPoint Configuration Management (MECM), and MS Intune
Knowledge and Skills:
Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.
Adapt for working in team oriented or independent projects
Lead a multi-functional team, prioritize actions, and support customer requirements
Excellent technical writing & presentation skills
Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.
Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)
Document Standard Operating Procedures and guides.
Excellent verbal and written communication skills
Ability to organize and facilitate planning and demonstrations
Ability to track, manage, and ensure project tasks are completed in a timely manner
Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements
Technical Knowledge
Understanding of the technical environment
Microsoft operating system
Understanding of Apple computing devices
Microsoft InTune
Microsoft Virtual Desktop Infrastructure
Remedy ITSM/ServiceNow
System Center Configuration Manager (SCCM)
Microsoft Endpoint Configuration Manager (MECM)
Clearance/Citizenship:
Secret
Must be US Citizen
Travel Requirements:
This position will involve minimal travel, up to 25% of time
Location:Fort Meade, MD (On Site)
Related keywords
User Support EngineerSolutions EngineerSystems EngineeringSCCMMECMMicrosoft IntuneAzure Virtual DesktopVMwareSecurity+ CEDoDM 8570Remedy ITSMServiceNowNetworking ArchitectureConfiguration ManagementData StorageVirtual Hosting
We are here to deliver innovative information technology solutions and services that inspire business growth.
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2018
Headquarters
Swansea, Illinois
LinkedIn followers
634
Global Enterprise Services (GES) is a SBA certified 8(a) and Service Disabled Veteran Owned Small Business (SDVOSB) that provides Information Technology (IT) and Telecommunications consulting and services. GES has proven experience in the federal, private and public IT and telecommunications sectors.
Functional Areas
• IT, Cloud and Telecom Services
• Strategy Planning and Development
• Acquisition and Contracting Support
• Program / Project Management
• System Engineering
• Mediation Services
• Staff Augmentation
• Enterprise Cyber Security Services, including Information Assurance (IA)
• Risk Assessment (IA, acquisition, and Program)
• Web Design /Development
• ServiceNow Administration /Development
• Installation /Deployment of Data, Voice, Video,
and Command and Control (C2) Solutions
• Cloud and Legacy System Integration & Migration
Offices: 12 Wolf Creek Dr, Suite 152, Swansea, Illinois 62226, US