City of Rochester, New York, United States · On-site
$68k–$75k/yr
Senior
Description About Caliber Service Management We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Manage…
Skills: Customer Service, Verbal Communication, Written Communication, Teamwork, Relationship Management
City of Rochester, New York, United States · On-site
$25/hr–$28/hr
Entry level$3.3B raised
Job Title: Intern, Systems Engineering Job Code: 41157 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description: Pe…
Skills: Systems engineering, Operational analysis, Test planning, Hardware troubleshooting, Software troubleshooting
City of Rochester, New York, United States · On-site
$26/hr–$31/hr
Entry level$3.3B raised
Job Title: Intern, Software Engineering Job Code: 41062 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description: A…
City of Rochester, New York, United States · On-site
$18/hr–$25/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Ophthalmology, Visual acuity testing, Tonometry, Refraction, Patient medical history
City of Rochester, New York, United States · On-site
$28/hr–$41/hr
Entry level$3.3B raised
Job Title: Intern, Electrical Engineering Job Code: 40941 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description:…
Skills: Electrical engineering, CAD, System wiring diagrams, Circuit breaker panels, Control panels
City of Rochester, New York, United States · On-site
$26/hr–$31/hr
Entry level$3.3B raised
Job Title: Software Engineering Intern Job Code: 40766 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description: Ap…
City of Rochester, New York, United States · On-site
$52k–$73k/yr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Human subject research, Clinical research coordination, Informed consent, Suicide risk assessment, Data management
City of Rochester, New York, United States · On-site
$18/hr–$36/hr
Entry level$3.3B raised
Job Title: Intern, Order Management Job Code: 41250 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description: L3Har…
Skills: Order management, Backlog monitoring, Return material authorization, Shipping coordination, Delivery coordination
City of Rochester, New York, United States · On-site
Mid level$9.0B raised
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
City of Rochester, New York, United States · On-site
$63k–$85k/yr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$20/hr–$27/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Administrative support, Calendar management, Patient scheduling, Medical terminology, Electronic medical records
City of Rochester, New York, United States · On-site
$24/hr–$28/hr
Entry level$3.3B raised
Job Title: Intern, Electrical Engineering Job Code: 41068 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description:…
Skills: Electrical engineering, CAD, System wiring diagrams, Circuit breaker panels, Control panels
City of Rochester, New York, United States · On-site
$25/hr–$28/hr
Entry level$3.3B raised
Job Title: Intern, Systems Engineering Job Code: 41158 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description: Pe…
Skills: Systems engineering, Operational analysis, Systems architecture, Systems analysis, System performance modeling
City of Rochester, New York, United States · On-site
Entry level$12M raised
House Keeper | Highland Hospital | Charleston, West Virginia About the Job: PURPOSE STATEMENT: The Housekeeper is responsible for keeping a clean and healthy patient care environment by maintaining assigned areas in a cl…
Skills: Cleaning, Sanitation, Floor maintenance, Laundry operations, Infection control
City of Rochester, New York, United States · On-site
$24/hr–$28/hr
Entry level$3.3B raised
Job Title: Intern, Mechanical Engineering Job Code: 40938 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description:…
City of Rochester, New York, United States · On-site
$18/hr–$36/hr
Entry level$3.3B raised
Job Title: Intern, Central Sales Job Code: 41263 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off \ Job Description: L3Harr…
City of Rochester, New York, United States · On-site
$26/hr–$31/hr
Entry level$3.3B raised
Job Title: Software Engineering Intern Job Code: 40755 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off Job Description: Ap…
City of Rochester, New York, United States · On-site
$19/hr–$25/hr
Senior$16M raised
Position Summary: Provide painting and other surface restoration services to interior and exterior surfaces throughout the facility. Work involves performing wall ceiling and flooring preparation/restoration utilizing a …
City of Rochester, New York, United States · On-site
$28/hr–$41/hr
Entry level$3.3B raised
Job Title: Intern, Systems Engineering Job Code: 40968 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off. Job Description: P…
Skills: Systems engineering, Systems architecture, Systems analysis, Design, System performance modeling
The Service Performance Owner provides management and oversight of service vendors within the Western NY region to ensure quality control and adherence to service level agreements. They build strong relationships with client locations and regional management while resolving customer problems and conducting site validations.
Requirements
A bachelor's degree is preferred, along with strong multi-unit enterprise facilities management experience in landscaping, snow removal, and janitorial services. Candidates must be capable of extensive driving, working in all weather conditions, and performing physical inspections including climbing ladders.
Full job description
Description
About Caliber Service Management
We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management) that aid in providing safe and attractive facilities.
With over 100 years of industry experience collectively, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property and facility managers as well as real estate investment trusts.
We take tremendous pride in helping solve, support, and maximize the true potential of each property. Caliber is a privately held LLC with annual revenue greater than 50 million and we proudly serve more than one thousand high performing commercial, industrial and retail locations.
With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, our workforce includes more than one hundred and fifty team members and over one thousand service partners.
Job Summary
*This role is 80%+ on the road within a region.
Commercial landscape and snow removal management professionals encouraged to apply.
The SPO – Western NY, provides management and oversight within their designated geographic zone, Buffalo/Rochester/Syracuse and through the Southern Tier. They build strong relationships, facilitate communications in the field between all key stakeholders, maintain Quality Control of Service Vendor performance and resolve problems within the zone.
Responsibilities
Communicate and build relationships and trust with the client locations and regional management
Deliver Vendor Quality Control programs within the region
Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements
Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations
Manage the client; up to and including client Regional Vice Presidents.
Conduct Service Validations
Train and guide vendors as required
Provide guidance and feedback to Caliber Service Management
Maintains Quality Control Reports
Prepare Vendor score cards
Resolve customer problems by applying resources as necessary
Conduct site surveys for various trades and services
Engage and entertain the customer as appropriate
Conduct training and presentations concerning scope of work to store personnel
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies
Professional Skills
Customer Service – Advanced
Verbal Communication – Proficient
Written Communication – Proficient
Teamwork – Proficient
Relationships – Advanced
Organizational Awareness – Proficient
Problem Solving – Proficient
Process Orientation – Proficient
Role Specific Skills
Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)
Able to utilize Disc Profile Tools
Capable of working outside in supervisory-inspection capacity in all weather conditions
Able to climb ladders and perform roof top maintenance inspection tasks
Capable of extensive driving (day, night and inclement) and commercial air travel
Able to travel nationwide on short notice on a limited basis
Excellent driving record
Compensation includes Vacation, Holiday Pay, 401k, profit-sharing incentives.
Job Type: Full-time
Pay: $68,000.00 - $75,000.00 per year
Requirements
Minimum Qualifications
Bachelor’s degree preferred
Other Relevant Qualifications
Strong multi-unit enterprise facilities management experience preferred in the following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services
Experience in a trade
Retail experience or experience servicing retailers
Leo companies are a group of people-first businesses united by a shared commitment to care, responsiveness, and resilience. What began as a series of regional powerhouses has evolved into a national force built on trust, grit, and operational excellence. We are building a platform from which multiple brands can serve specific audiences, geographies, and needs.
Our hybrid delivery model combines local self-perform field expertise with a vetted national service partner network to deliver consistent service quality, better financial outcomes, and control across every market.
Offices: West Chester, PA 19380, US
Snow and Ice ManagementLandscapingLot sweepingPlumbingHandymanElectricalJanitorialLocksmithCommercial FacilitiesDistribution Centers