About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. …
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Full-time
professional certificate
Posted 44d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
Lead the technical architecture and development of a scalable ServiceNow platform focusing on AI-autonomous operations and intelligent automation. Responsible for designing HLD/LLD artefacts, governing ITSM capabilities, and integrating AI agents to move operations from reactive to self-governing.
Requirements
Requires over 7 years of ServiceNow development experience with at least 3 years in a technical lead capacity for enterprise programs. Must hold a ServiceNow Certified Application Developer (CAD) certification and have proven experience with AI/ML features and ITOM implementations.
Full job description
About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
As a ServiceNow Senior Developer you will play a pivotal technical leadership role within the AI in Ops programme.
Responsible for designing and building a scalable ServiceNow platform foundation, while governing core ITSM capabilities across AI agents, intelligent automation, knowledge, data integration, and governance layers.
This role directly enables the AI in Ops vision: translating strategic intent into production-grade ServiceNow solutions that move the operations function from reactive human-run processes toward AI-autonomous, self-governing operations.
We are building a culture where AI and humans collaborate at pace. We expect the following behavioral standards:
Think in outcomes, not outputs — every feature must map to a measurable operations improvement
Build for auditability — AI decisions on the platform must be explainable and logged
Own the platform end-to-end — from architecture to production support and incident response
Teach and scale — document decisions, run knowledge sharing sessions and uplift team capability
Challenge constructively — raise architectural risks early and propose alternatives, not just problems
Key accountabilities
Own end-to-end solution architecture for ServiceNow ITSM, ITOM, CSM and AI capabilities
Produce HLD and LLD artefacts including data models, integration patterns, API contracts and AI workflow blueprints
Identify gaps in the foundational elements and close the gaps to scale to deliver value
Deliver Intelligent Automation capabilities
Evaluate and adopt emerging ServiceNow AI capabilities including Now Assist, Vancouver/Xanadu AI features, and agentic automation building
Establish Data & Integration Foundation (CMDB & Topology Graph — CI relationships, service maps, dependency chains, Integration & API Gateway — bidirectional connectors, event bus, webhook management, Observability & Monitoring integration — metrics, logs, traces, real-time event ingestion)
Implement Governance & Value Realisation controls on the ServiceNow platform:
AI Consumption & Usage Dashboard — real-time visibility of token usage and cost per function
We are making global success personal!
As the global leader in international education, we have focused on building trusted human relationships for more than 50 years. In recent years, our investment in digital technology and customer research have enhanced these personal connections, enabling us to deliver global success to more students, test takers and our partners.
Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
And best yet, at 50, we are just getting started.
Offices: Level 10, 697 Collins Street, Docklands, Victoria 3008, AU
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