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$22/hr–$24/hr
Full-time
high school, professional certificate
Health insurance, Paid time off, Scorecard incentive
Posted 9d ago
~40 hrs/week
Responsibilities
The Intake Coordinator manages the intake of new prescriptions, referrals, and prior authorizations while acting as a liaison between patients, providers, and insurance companies. They are responsible for data entry, maintaining patient records, and ensuring timely communication regarding order status and benefit investigations.
Requirements
Candidates must have a high school diploma or GED and at least one year of experience in a high-volume pharmacy or health insurance setting handling prior authorizations. Proficiency in oral and written communication is required, and a National Pharmacy Technician Certification (CPhT) is preferred.
Full job description
FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.
Overview
The Intake Coordinator will assist in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Intake Coordinator will be primarily responsible for intake of new prescriptions and referrals, triage, benefits investigation, and authorization assistance.
Qualifications
High school diploma or GED required.
One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred.
Experience working with online claims processing system preferred.
Effective oral and written communication skills and an aptitude for working with other health care professionals.
Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.
Essential Accountabilities
Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls.
Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies.
Benefit investigation.
Prior authorization assistance, facilitation, and follow up.
Triaging of prescriptions.
Manage inbound fax requests and facilitate distribution of request in a timely manner.
Maintain patient records, filing, and documentation duties.
Data entry.
Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription.
Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $22.00 - $24.00 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click herefor additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via the Job Hub.
Experience a culture that brings out your best. Come share your expertise and become part of the RedShirt difference.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1980
Headquarters
Buffalo, New York
LinkedIn followers
11,548
As one of Western New York's first HMOs, Independent Health covers approximately 355,000 people here and across the country with more than 100 plans, services and products.
If you have any questions about your Independent Health account, feel free to contact us through one of the following links:
Members - Contact Member Services for questions regarding your Independent Health plan, benefits, doctor information, etc. You may also use this link if you are having problems logging into our online system.
FSA Members - Contact the FSA Department for questions regarding your FSA Account information. You may also use this link if you are having problems logging into our online system.
Healthcare Professionals/Providers - Provider or Health Care offices may contact Provider Relations for billing inquiries, requests to become participating providers, or for general questions.
Employers - Contact Employer Relations
Brokers - Contact Broker Sales
Offices: 511 Farber Lakes Dr, Buffalo, New York 14221, US
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