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The Customer Service Team Leader is responsible for hosting customers in the shop, ensuring an outstanding experience, and managing shop operations in the absence of the manager. They will also assist with betting transactions, promote offers, and maintain high standards of shop presentation.
The role requires a proactive and motivated individual with a passion for customer service and achieving shop targets. No prior experience in the betting industry is required as full training is provided.
Starting Salary: £13.25 per hour
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions
Other duties will include:
Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
Adapting to different situations while remaining customer-focused
Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
Competitive salary including pay increase after
Performance Bonus & Promotional rewards
Annual & Quarterly rewards
Flexible work patterns
Family Leave (Adoptive, Parental Leave & Wedding Leave)
Company Sharesave Scheme (discount on Flutter Shares)
Life Cover
Company Pension Scheme.
Company Sick Pay
Birthday Leave
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform – NUDGE.
Company Social Events.
Groupon Discount Scheme
Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them
Paddy Power is an international sports betting and gaming operator, part of Flutter Entertainment PLC, with a market-leading presence in the UK, Ireland, Australia, and the USA, as well as a range of operations across Europe including Romania, Portugal, and Malta. We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a fantastic experience to our five million customers worldwide. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry. If you’re interested in joining our team please visit: https://careers.flutteruki.com/our-brands/paddy-power/
Offices: Unit 1 - 4, Belfield Office Park, Beech Hill Rd, Dublin, D4, IE · Hammersmith Embankment, Chancellor's Rd,, London, W6 9HP, GB · Bulevardul 21 Decembrie 1989, No. 77, Cluj-Napoca, Cluj 400604, RO · Avenida de Camilo, No. 94, Bonfim, Porto 4300, PT · Triq il-kappillan Mifsud, Ħamrun, Malta HMR, MT
