Customer Service Assistant (Dual Role) GPR Application Deadline: 26 August 2026 Department: Customer Experience Employment Type: Permanent - Full Time Location: Tamworth Reporting To: Bev Deeley Description Your role is …
Skills: Customer service, Conflict management, Communication skills, Decision making, IT skills
Business Development Manager Permanent - Full Time - Birmingham City Centre - Office Based Salary: up to £40,000 per annum, £100,000 ++ OTE from Year 2 About Lovey Be Part of One of the UK’s Fastest-Growing Finance Compa…
Skills: Business Development, Sales, Cold Calling, Lead Generation, Pipeline Management
Turner & Townsend
NEC Project Manager - Construction
Birmingham, England, United Kingdom · Hybrid
Senior
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Project management, NEC4 Engineering and Construction Contract, Construction management, Refurbishment projects, Client relationship management
Description NOW HIRING LAWN CARE TECHNICIAN(S) FOR AN IMMEDIATE FULL-TIME JOB OPPORTUNITY!? STARTING PAY OF $20 PER HOUR BASED ON EXPERIENCE! Are you passionate about the outdoors and enjoy working with your hands? We ar…
Skills: Lawn Care, Aeration, Pest Control, Fertilization, Landscaping
What You Will Do Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. We are currently looking to fill a Flex Officer position in Wilsonville, AL. …
Skills: Security services, Surveillance, Emergency response, Patrol, Access control
What You Will Do Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Propertie…
Skills: Security, Surveillance, Patrolling, Emergency Response, Access Control
Contractor’s Engineering Manager Amey is a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be deliver…
Senior Systems Engineer (Rail) We have a fantastic opportunity for a permanent Systems Engineers (Rail) at all levels to join our Systems Engineering, Information Management and Rail Engineering Management practice, with…
Skills: Systems engineering, Requirements management, Verification and validation, Systems integration, Rail infrastructure
Senior Systems Engineer (Rail) We have a fantastic opportunity for a permanent Systems Engineers (Rail) at all levels to join our Systems Engineering, Information Management and Rail Engineering Management practice, with…
Skills: Systems Engineering, Requirements Management, Verification & Validation, Systems Integration, RAM/SRAM Planning
Amey are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure …
Skills: Asset management, ISO 55001, Data analytics, Infrastructure strategy, Change management
About the job you’re considering Our Transition Programme Managers lead complex transition and transformation programmes within large managed service environments, providing innovation in solution design, maximizing comm…
Skills: IT Service Transition, Transformation Programmes, Stakeholder Management, Vendor Management, Financial Control
About the job you’re considering Our Transition Programme Managers lead complex transition and transformation programmes within large managed service environments, providing innovation in solution design, maximizing comm…
Skills: Programme Management, IT Service Transition, Transformation Programmes, Stakeholder Management, Commercial Management
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us o…
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challe…
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challe…
The Opportunity We have a fantastic opportunity for permanent Building Surveyor to join our Advisory Consulting team. With shared office space in Birmingham, Bristol, London, Manchester, and Sheffield, we welcome applica…
Skills: Building surveying, Project management, Asset condition surveys, Building regulations, CDM regulations
Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cu…
Posting Description We’re hiring for a Management Accountant on a 12-Month fixed-term contract to support our growing Finance team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Manageme…
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Overview Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tool…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Defined benefit pension, Free travel on London Northwestern and West Midlands Railway services, 75% off other train operating companies, 8 Friends and family day passes, 24/7 Virtual GP service, Employee assistance programme
Posted 5d ago
Apply by Aug 26
~40 hrs/week
Responsibilities
The role involves safely dispatching trains from the platform and managing station operations including cleanliness and safety. You will also serve as the primary point of contact in the ticket office, providing information and assistance to passengers.
Requirements
Candidates must be at least 18 years old and possess strong communication, IT, and conflict management skills. You must be able to work flexible shift patterns including weekends and live within a reasonable commute of Tamworth station.
Full job description
Customer Service Assistant (Dual Role) GPR
Application Deadline: 26 August 2026
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Tamworth
Reporting To: Bev Deeley
Description
Your role is key in delivering great customer service to our passengers. Based at Tamworth station, you will be responsible for the safe dispatch of trains from the platform, be the face of WM Trains in the ticket office and ensure the station is clean, tidy and safe.
What does the job involve?
Working shift patterns which will include weekends, with early starts and late finishes
Safely dispatching trains from the station platform – following strict safety guidelines
Keeping a record of delays, train re-platforming and other events that could affect the train running plan
Handling difficult situations in a calm, customer focussed manner
Providing tickets and information to customers from the ticket office
Conducting security checks along with health and safety checks
Providing assistance to passengers with disabilities – where required
What skills and experience do I need to do the job?
Customer focussed – being presentable, approachable and proactive
Comfortable managing conflict - remaining calm in difficult situations
Great communication skills – able to flex your style to the audience
Having flexibility – both with your hours of work and approach to work
Stay calm under pressure – able to handle conflict
Be able to make decisions - based on the situation at the time
Have good IT skills, along with a good level of maths and English
Live within a reasonable commute of the station you have applied for – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running
For safety reasons, you need to be aged 18 or older
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
What is the salary and benefits that come with the job role?
Salary is £26,320 rising to £31,706 upon completion of probation, after probation period
A defined benefit pension from day 1 – one of the best in the UK.
Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
75% off all other train operating companies for you, your spouse/partner, and dependents.
8 Friends and Family Day passes to gift per annum on our network.
A 24/7 Virtual GP service for you and your household.
Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
Our cycle to work scheme with Evans Cycles.
A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
Train Operator of the Year - Rail Business Awards 2026.
We are the operators of two networks - West Midlands Railway and London Northwestern Railway - connecting London, the Midlands and the North West.
West Midlands Railway operates services across Birmingham, running the majority of local trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury and Telford.
Website > wmr.uk
London Northwestern Railway connects London to Liverpool along the west coast mainline calling at major town & cities in between including Watford, Milton Keynes, Northampton, Nuneaton, Tamworth, Coventry, Birmingham, Wolverhampton, Stafford, Crewe and Liverpool.
Website > lnr.uk
Offices: 134 Edmund Street, Birmingham, England, GB