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Provide exceptional customer service by processing loan applications and analyzing financial information to meet sales goals. Proactively manage customer accounts, resolve delinquencies, and ensure compliance with consumer laws.
Requirements
Requires at least one year of experience in customer service or sales and a high school diploma or equivalent. Candidates must possess strong communication skills, proficiency in Microsoft Office, and the ability to obtain necessary insurance licenses.
Full job description
Base Salary Range
USD $18.00 - USD $22.57 /Hr.
Join Mariner Finance!
Base + Incentive:
This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.
All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.
Job Details
Responsibilities and Duties:
Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
Process credit loan applications. Analyze credit & financial information for current and potential customers.
Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
Required Qualifications:
Minimum of one (1) year of experience in a customer service or sales position.
High school diploma or equivalent.
Reliable transportation required.
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
Ability to complete essential duties/functions in a timely, accurate manner.
Demonstrated problem-solving skills and interpersonal skills in demanding situations.
Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies
Saturday hours required seasonally and as business needs require.
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
EEO:
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.
Founded in 2002 by a group of leading experts in the consumer finance industry, Mariner Finance was established to provide customers with creative, flexible, and convenient lending options. At the core of Mariner Finance is the principle that superior customer service is the driving force behind building lasting relationships.
Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business. We pride ourselves in delivering the variety of loans offered by our competitors with an enhanced focus on exceptional service. We work with consumers to find options that are beneficial to their specific needs, which is why we are recognized as the community's consumer finance company of choice.
It is our promise to customers that quality of service will always be Mariner Finance's priority, even as we continue to grow. Mariner Finance excels because we live in the markets we serve, which effectively allows us to take a local hometown approach with all that we do.
Mariner Finance, LLC
NMLS#166564
www.nmlsconsumeraccess.org
Offices: 8110 Corporate Drive, Nottingham, Maryland 21236, US