Quinte West, Ontario, Canada · On-site
$84k–$94k/yr
As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll ach…
Skills: Customer Success, Relationship Management, Account Management, Technical Acumen, Time Management
Atlanta, Georgia, United States · On-site
$25/hr–$28/hr
Benefits: Company car Employee discounts Paid time off Training & development Maintenance & Operations Floater Position Summary We are seeking an experienced, versatile, hands-on Maintenance & Operations Floater to provi…
Skills: HVAC troubleshooting, Plumbing, Electrical, Carpentry, Drywall
Atlanta, Georgia, United States · On-site
About Claratel Behavioral Health Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental d…
Skills: Peer support, Mental health advocacy, Case management, Psycho-educational group facilitation, Care coordination
Atlanta, Georgia, United States · On-site
About Claratel Behavioral Health Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental d…
Skills: Case management, Care coordination, Crisis intervention, Psychosocial rehabilitation, Discharge planning
Atlanta, Georgia, United States · On-site
About Claratel Behavioral Health Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental d…
Skills: Peer support, Case management, Crisis intervention, Recovery planning, Advocacy
Atlanta, Georgia, United States · On-site
About Claratel Behavioral Health Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental d…
Skills: Psychosocial rehabilitation, Mental health support, Case management, Psycho-educational group facilitation, Care coordination
Atlanta, Georgia, United States · On-site
Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park Distric…
Skills: Customer service, Event coordination, Communication, Problem solving, Salesforce FDC
Atlanta, Georgia, United States · On-site
Omni Hotel at the Battery Atlanta Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves, located within steps …
Skills: Customer service, Night audit, Cash handling, Front office operations, Conflict resolution
Atlanta, Georgia, United States · On-site
Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park Distric…
Skills: Culinary operations, Food safety, Inventory management, Staff scheduling, Food cost control
Atlanta, Georgia, United States · Remote OK
$84k–$126k/yr
OnTrac is hiring a Regional Sales Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, th…
Skills: Sales, Business development, Contract negotiation, Relationship building, Communication
Miami, Florida, United States · Hybrid
$71k–$133k/yr
Location: Chicago, Miami, Dallas, Atlanta, New York, Iselin At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherev…
Skills: Global Payroll Management, Project Management, Analytical Skills, Interpersonal Communication, Problem Solving
Atlanta, Georgia, United States · On-site
$61k–$104k/yr
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Scrum Master, Project Coordination, PMO Analysis, Agile, Scrum
Los Angeles, California, United States · Hybrid
$128k–$267k/yr
Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY …
Skills: Transformation Strategy, Program Management, Stakeholder Management, Business Architecture, Solution Architecture
Atlanta, Georgia, United States · Hybrid
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: ServiceNow IRM, GRC Implementation, Technical Architecture, Agile Methodology, Risk Management
Atlanta, Georgia, United States · On-site
$21/hr–$24/hr
Job ID: 290392 Store Name/Number: GA-Lenox Square (0460) Address:3393 Peachtree Rd., NE, Atlanta, GA 30326, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular You…
Skills: Asset Protection, Loss Prevention, Conflict De-escalation, CCTV Monitoring, Retail Operations
Phoenix, Arizona, United States · Hybrid
Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibili…
Skills: Substation maintenance, Distribution systems, Maintenance planning, Estimation, Emergency response
Atlanta, Georgia, United States · Hybrid
Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibili…
Skills: Water Process Engineering, Conventional Water Treatment, Advanced Water Treatment, Membrane Filtration, Reverse Osmosis
Atlanta, Georgia, United States · On-site
$18/hr–$20/hr
Job ID: 287569 Store Name/Number: GA-Ponce City Market (0696) Address: 650 North Avenue, Space #S104, Atlanta, GA 30308, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Flex Position Type: Yo…
Skills: Customer service, Product recommendations, Sales, Communication, Interpersonal skills
Atlanta, Georgia, United States · On-site
$95k–$123k/yr
The Electrical Commissioning Engineer is responsible for executing electrical commissioning activities on mission-critical data center projects under the direction of senior engineers, discipline leads, and project manag…
Skills: Electrical commissioning, Power distribution systems, UPS systems, Generators, Switchgear
Atlanta, Georgia, United States · On-site
$120k–$151k/yr
The Senior Mechanical Commissioning Engineer is a senior technical contributor responsible for leading mechanical commissioning scopes on mission-critical data center projects. This role bridges hands-on execution and te…
Skills: Mechanical commissioning, Mission-critical systems, Data center infrastructure, Functional performance testing, Integrated systems testing
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The Senior Customer Success Manager is responsible for managing a book of business, ensuring customer satisfaction, and driving retention through proactive engagement and success planning. They act as a liaison between the customer and internal departments to resolve issues and uncover opportunities for growth.
Candidates must have 2-3 years of B2B customer success experience in a technology environment and the ability to interact effectively with C-suite stakeholders. Strong technical aptitude, excellent communication skills, and proficiency in CRM systems are required for this role.
As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive outreaches, to running Executive Business Reviews, owning risk mitigation, and everything in between.
In order to build deep relationships and understanding of our customer’s desired outcomes, CSMs are engaged in all phases of the customer lifecycle. You’ll work closely with day-to-day personnel up through decision makers and executive level contacts.
Internally, you’ll work cross departmentally with sales, support, marketing, engineering, implementation, and more – to ensure our customers achieve success. Your success in the role will come from building relationships internally and externally, strong time management skills, technical acumen (colo, cloud, and networking solutions), curiosity to uncover desired outcomes, educating customers on the Flexential portfolio, and execution against committed success plans.
At Flexential, we’re passionate about our customer’s success and constantly elevating the way we help them achieve that. We’re looking for CSMs that are just as passionate about the CX as well as our industry. In return, you’ll find a work environment that is challenging but fun, goal oriented but agile, and most importantly focused on helping YOU be successful.
Base Pay Range: Annualized salary range offered for this position is estimated to be $84,000 - $94,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission is $25,000, based on achievement of targets and other performance indicators.
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.
Benefits of working at Flexential
• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.
Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Empowering your IT journey.
Flexential empowers the IT journey of the nation’s most complex businesses by offering tailored hybrid IT solutions delivered via the FlexAnywhere® platform of integrated colocation, cloud, connectivity, data protection, managed and professional services, with three million square feet of data center space in 19 highly connected markets. Our FlexAnywhere® Solutions allow customers to solve their most complex hybrid IT infrastructure requirements, such as reliability and performance, agility and scalability, and interconnection, seamlessly connecting applications and users.
Offices: 7807 E Peakview Ave, Suite 200, Centennial, Colorado 80111, US · 600 Forest Point Circle, Suite 100, Charlotte, North Carolina 28273, US · 1850 W Deer Valley Rd, Phoenix, Arizona 85027, US · 12500 E Arapahoe Rd, Centennial, Colorado 80112, US · 11900 E Cornell Ave, Suite A, Aurora, Colorado 80014, US
