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The Field Services Supervisor oversees the deployment of automated photo enforcement systems and manages a team of mobile operators to ensure operational standards and SLA compliance. They are responsible for equipment maintenance, performance auditing, scheduling, and fostering a culture of accountability and excellence.
Candidates must have a High School Diploma or GED, at least 4 years of experience in operations or field services, and a minimum of 2 years in a leadership role. Strong organizational, technical, and problem-solving skills are required, along with the ability to perform physical labor in various outdoor environments.
What you’ll be doing…
As a Field Services Supervisor at Verra Mobility, you will play a pivotal role in overseeing the deployment of Automated Photo Enforcement Systems across active work zones throughout the state. You will be responsible for ensuring that the team achieves the operational standards of 99% deployment execution and a 95% issuance rate. This position requires daily reporting to the regional depot and demands a blend of technical expertise coupled with strong customer support experience. In this role, your leadership will be crucial in motivating your team and driving transformative changes within the organization. You will be accountable for delivering operational performance through the management of quality metrics, ensuring adherence to service-level agreements (SLAs). Your ability to solve complex problems, think critically, and communicate effectively will be essential to your success and that of your team. You will have the opportunity to enhance service delivery while fostering a culture of excellence and accountability in field operations.
What we’re looking for…
You are a proactive team leader in mobile operations management, recognized for your ability to drive successful outcomes in a fast-paced environment. Your strong organizational skills and attention to detail enable you to effectively oversee a diverse group of 8-15 mobile operators, ensuring optimal performance and team cohesion. By collaborating with Field Service and Client Service teams, you identify areas for improvement and enhance client relations, fostering a culture of continuous improvement. Your expertise in workforce management allows you to create efficient schedules while maintaining strict adherence to operational budgets. With a commitment to maintaining compliance with state legislation and program standards, you conduct routine audits and manage inventory effectively, ensuring all necessary supplies are available. Your hands-on approach to diagnosing and repairing equipment ensures system reliability, demonstrating your dedication to operational excellence and results-driven leadership.
You’ll need to have…
Even better if you have one or more of the following:
Where you will be working…
In this office-based position, you'll have the opportunity to work in a dynamic local environment, fostering direct collaboration with your team and other departments. You'll benefit from a structured schedule that includes regular in-person meetings and team-building activities, promoting a strong sense of community and communication. This role allows you to engage closely with colleagues and stakeholders, ensuring effective teamwork and support as you drive project outcomes and operational efficiency. Some weekend and overtime work may be required; overnight travel may be required with this position. Work from home is available based on business needs, leader approval, and/or departmental guidelines.
Additional Work Environment and Physical Requirement Details…
Work Environment
Physical Requirements:
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Safe, Smart, Connected
Verra Mobility (NASDAQ: VRRM) is a leading provider of smart mobility technology solutions that make transportation safer, smarter and more connected. The company sits at the center of the mobility ecosystem, bringing together vehicles, hardware, software, data and people to enable safe, efficient solutions for customers globally. Verra Mobility’s transportation safety systems and parking management solutions protect lives, improve urban and motorway mobility and support healthier communities. The company also solves complex payment, utilization and compliance challenges for fleet owners and rental car companies. Headquartered in Arizona, Verra Mobility operates in North America, Europe and Australia. *Please note that all Verra Mobility job postings are listed on careers.verramobility.com.
Offices: 2046 Riverside Auto Drive, Suite 300, Mesa, Arizona 85201, US · 1 Evertrust Plaza, Jersey City, New Jersey 07302, US · 6015 31st St E, Bradenton, Florida, US · 83 Shepperton Road, London, England, GB · Paleisstraat 1-5, Amsterdam, 1012RB, NL
